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Customer support representative

Considering positions:
Customer support representative, Перекладач англійської, Перекладач китайської
City of residence:
Lviv
Ready to work:
Remote

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SOFIA BILYK
DETAILS PROFILE
Lviv, Ukraine Customer-focused operations and business
development professional with experience in customer
Email
support, logistics coordination, and partnership outreach
[open contact info](look above in the "contact info" section)
across international, multilingual environments
(English/Chinese). Known for fast, empathetic issue
resolution, clear communication with native speakers,
LINKS and strong relationship-building that strengthens
LinkedIn customer experience and delivery outcomes. Skilled in
CRM tools, cross-functional coordination, and identifying
growth opportunities—bringing a proactive, organized
approach to service-driven teams.
SKILLS
• Customer Support / Customer
Service EMPLOYMENT HISTORY
• Issue Resolution & Customer Service Representative, Helpware — Lviv,
De-escalation Ukraine
• Cross-functional Feb 2025 – Present
Communication Logistics Coordinator (Chinese + English), Mega Aid
• CRM Tools Compounding Pharmacy
Jun 2023 – Feb 2025
• English–Chinese bilingual
communication Business Development Manager, Zelh — Lviv,
Ukraine
Apr 2023 – May 2023

Customer Service Representative, Webhelp — Lviv,
Ukraine
Oct 2019 – Dec 2019

EDUCATION
Bachelor, Ivan Franko National University of Lviv
Jan 2018 – Jan 2022

Chinese Language Program, Nankai University
Sept 2020 – Jun 2021

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/9821331/