Виктория

VIKTORIIA A : Ukraine, Odessa
Canada, Toronto

MANSHYLINA UAE, Dubai
P : [open contact info](look above in the "contact info" section)
Customer Service/Sales Representative E : [open contact info](look above in the "contact info" section)

Summary
Customer-oriented mindset individual with a passion for delivering exceptional customer service to valued clients via phone,mail,
chat. Looking for a passion where my primary goal will be to drive revenue growth by establishing strong relationships with
customers and achieving sales targets.

Education E W Work Experience

State Institute of Foreign Languages Amazon
September, 2005 - May, October, 2017 - March , Customer Service
2010 2023 Associate
Ukraine Respond to customer inquiries.
Provide accurate information about products and

Skills S services.
Identify customer needs and provide solutions to meet
those needs.
Customer Service Focus Maintain customer records and update customer
information as needed.
Verbal and written communication skills
Dubai, United Arab Emirates

Dubai Duty Free
Active listening skills
August, 2015 - October, Sales
2017 Associate
Proficiency with CRM software Manage Shopfloor proactively assisting customers with
queries, complaints and purchases.
Strong typing skills Advise customers on purchases based on personal
needs, current promotions and other sales-based
considerations.
Multi-Tasking
Perform cross-sells and upsells based on customer
needs to maximise store revenue.
Problem Solving
Dubai, United Arab Emirates

Diversity Relations Dubai Duty Free
February, 2013 - June, Sales Assistant
2015
Cultural Awareness
Successfully sell out over 500+ units of luxury brands
and achieve sales plan monthly.
Adaptability/Flexibility Adhere to all DDF “World Class” Customer Service
Standards such as approaching and assisting customers
in a warm and friendly manner.
Stress Tolerance
Dubai, United Arab Emirates

Training & Certifications T L Languages

Dubai Duty Free
English Fluent
2013 The Fundamentals of Exceptional Customer
Russian Expert
Service
Ukrainian Expert