Дар'я

Daria Kobzar
Senior Insurance Operations Specialist · Business Operations · Process Improvement

📍 Palma de Mallorca, Spain · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Operations specialist with experience in insurance operations, process optimization, and cross-functional
project coordination at a fast-growing technology company. Skilled at improving operational efficiency,
managing KPIs, developing insurance partnerships, and building scalable business processes.

Analytical thinker with expertise in operational strategy, stakeholder management, and data-driven decision
making. Passionate about building efficient processes that harmoniously combine customer experience,
operational excellence, and business goals.

Approach
Data-driven · Process-oriented · Continuous improvement

Specialization
Insurance Operations
Business Operations
Process Improvement
Business Analysis

Key Achievements
Insurance Division Transparency & KPIs Process
Development Improved transparency Optimization
Led the operational and decision-making Supported the
development of the quality in insurance implementation and
insurance division, processes through optimization of insurance
coordinating internal operational coordination workflows to increase
teams and external and KPI management. operational efficiency.
insurance partners.

Cross-functional Analytical
Collaboration Assessment
Established effective Conducted analytical
collaboration between assessments to support
the legal department, business decisions and
product, customer optimize insurance
support, and insurance operations.
partners.
 EXPERIENCE

Professional Experience
Senior Insurance Operations Specialist · Uklon
June 2026 – Present

Responsible for operational KPIs of the insurance division and ensure continuous performance
improvement.
Coordinate interaction with insurance partners and internal stakeholders.
Manage insurance costs, contractual obligations, and operational risks.
Design and optimize insurance processes to improve efficiency and transparency.
Support strategic initiatives and operational decision-making.

Senior Conflict Specialist · Uklon
September 2024 – June 2026

Resolved complex client and partner escalations.
Investigated high-priority operational cases.
Collaborated with cross-functional teams to improve customer experience.
Identified process gaps and proposed operational improvements.

Information Support Specialist Junior · Uklon
August 2023 – September 2024

Provided customer support across various communication channels.
Resolved operational and service-related issues.
Contributed to process improvements through analysis of customer feedback.

Areas of Expertise
Operational Competencies

BUSINESS OPERATIONS KPI MANAGEMENT PARTNER MANAGEMENT OPERATIONAL STRATEGY

CLAIMS SETTLEMENT

Tools & Analytics

JIRA CONFLUENCE GOOGLE WORKSPACE MICROSOFT OFFICE MICROSOFT EXCEL

GOOGLE SHEETS OPERATIONAL REPORTING
 EDUCATION

Education
Kherson State University

Bachelor's Degree · English Language and Literature

Certifications
1. EF SET English Certificate

C1 Advanced — confirmed business English proficiency at an advanced level.

2. Public Speaking for Creatives

Developing public speaking skills and effective presentation of ideas to creative and business
audiences.

3. Emotional Intelligence & Conflict Management

Mastering conflict management techniques and developing emotional intelligence in the workplace.

Languages
100% 90% 30%

Ukrainian English Spanish
Native language C1 Advanced (EF SET) A2 — Basic level