Каріна

Karina Yashchyshyn

Email [open contact info](look above in the "contact info" section)

Phone [open contact info](look above in the "contact info" section)
Date of birth 20/06/1997
Place of birth Lviv, Ukraine

Objective
Results-driven employee, seeking to use proven communication skills and problem-solving talents. Multi-tasking and well-known for creating positive workplace culture.
Right now I am looking for a great opportunity to join a reputable company in a great location, which offers job security and friendly atmosphere.
I am a constant discoverer of new challenges and looking for career perspectives and self-realization.

Experience
Confernce & Event sales manager
BANKHOTEL, Lviv
June 2022 – Present
• Receiving, handling and converting Meetings, Events and Group enquiries.
• Planning events in conjunction with the client.
• Presenting and Selling available and suitable banquet / event options to the highest possible standard.
• Contact Meeting Planner by mail, telephone, customer outings and site inspections and use the CRM system Bitrix 24.
• Arrange and carry out Hotel show rounds.
• Ensure the complete administration and execution of all planned events.
• Encouraging repeat business through excellent customer service and inquiry handling.
• Build strong relationships with customers to fully understand their needs.
• Assist in the preparation and monitoring of sales, department and budgetary reports as and when required.

Front desk receptionist
BANKHOTEL, Lviv
August 2020 – June 2022
• Check in customers using computer programs and equipment and provide guests with directions to their room;
• Inform customers of all on-site amenities and any relevant information that is needed to use them;
• Handle and resolve guest complaints;
• Invoice and bill guests for their stay and services used;
• Communicate with guests to better understand their individual needs to provide them with the best service possible.

Manager
Da Vinci Restaurants, Lviv
March 2017 – June 2022
• Lead team over 20 employees at the restaurant chain;
• Manage and mentor junior team members and newcomers;
• Set performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction;
• Resolve issues through immediate acknowledgment and commitment to service;
• Handle customer complaints with poise and grace.

Bartender
Da Vinci Restaurants, Lviv
August 2016 - March 2017
• Poured and prepared mixed drinks for over 150 customers daily;
• Managed bar inventory, notified management of the organizing storage procedures to keep stock within optimal levels and meet expected customer demands.

Waitress
Da Vinci Restaurants, Lviv
June 2015 - March 2017
• Managed food resourses, memorized orders and collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times;
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously;
• Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

Education

Master, Public Administration
Lviv Polytechnic National University
2018 - Present

Bachelor, Applied Linguistics
Lviv Polytechnic National University
2014 - 2018

Lviv Linguistic Gymnasium
2007 – 2014


Specialized School No. 4 of I level, Lviv
2003 – 2007

Certifications

Cambridge First Certificate in English (FCE) – B2 level

Additional courses

• SMRT English
Online (Canadian college of English language)
Course of English language
• LCC International University
Lithuania, Kleipeda
Summer language institute
• University of Public Administration
Gotha, Germany
Intership in the field of public administration

Skills
• Communication
• Critical thinking
• Emotional intelligence
• Marketing
• Customer assistance
• Responsibility
• Customer assistance
Driving license: Yes
Languages

• Ukrainian: Native
• Russian: Native
• English: Advanced
• Polish: Intermediate
• German: Elementary