Contact information

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Work experience

Software QA Tech Lead – Hospitality Systems & Automation

from 09.2024 to now (11 months)
Loyo & Bondar Hospitality Management – Bali, Indonesia, Remote (IT)

•Led cross-functional planning for digital infrastructure and operational systems across hotels, resorts, and real estate projects.
•Executed QA strategy for PMS/POS automation (Oracle Opera, Lightspeed, iZOOR), including API testing, cloud integration, and performance validation.
•Designed and led testing pipelines using Selenium, Postman, Swagger, ensuring accuracy in guest tools, payment platforms, and accounting interfaces.
•Developing project roadmaps and timelines to meet business goals and align with client expectations.
•Merged QA and IT project delivery with corporate financial goals, aligning cost control, system reliability, and guest service quality.
•Delivered measurable improvements in efficiency, testing speed, and guest experience outcomes.

Software QA Automation AI Engineer

from 03.2023 to 09.2024 (1 year 6 months)
iZOOR L.L.C. – Theme Park & Water Park Management System (Worldwide), Remote (IT)

•Developed automated QA test scripts using Selenium WebDriver and Python, reducing manual testing time and increasing test coverage.
•Designed and executed API tests using Postman and Swagger to ensure reliable backend integrations.
•Validated POS system behavior across desktop and mobile environments to enhance stability and accuracy.
•Supported regression, smoke, and functional testing during regular software release cycles.
•Collaborated with developers and product managers to align test coverage with functional requirements.

IT Systems Integration & POS Implementation Specialist (Project role)

from 02.2022 to 09.2024 (2 years 7 months)
Andaman Riviera Phuket Hotel, a member of Radisson Individuals, Remote (IT)

•Led POS/PMS integration to meet Radisson standards.
•Led Oracle POS and Opera PMS implementation, ensuring seamless integration and data accuracy.
•Developed documentation and user manuals for system use and maintenance.
•Coordinated training for IT staff and operational teams on new technology solutions.
•Enhanced system reliability through regular testing and performance validation.

POS & PMS Manual QA Engineer

from 11.2019 to 03.2023 (3 years 4 months)
iZOOR L.L.C. – Theme Park & Water Park Management System, Remote (IT)

•Designed and executed manual test cases, achieving over 95% functional coverage across multiple systems.
•Performed testing on web, mobile, and desktop platforms, ensuring consistency in user experience and system logic.
•Validated POS payment gateway integrations, improving transaction flow and reliability.
•Conducted hardware compatibility testing for barcode scanners, receipt printers, and cash drawers in real-world environments.
•Collaborated with cross-functional teams to document bugs and reduce post-release issues by 20%.
•Provided quality feedback to development teams, supporting iterative improvements and regression control.

Education

QA at Silicon Valley

Software QA Automation + AI Engineer, Lviv
Specialized secondary, from 2024 to 2024 (меньше 1 года)

Les Roches Jin Jiang International Hotel Management College (IRJJ) 上海锦江国际理诺士酒店管理专修学院

International Hotel Administration, Shanghai
Specialized secondary, from 2012 to 2013 (1 year)

Post Graduate Certificate, International Hotel Management

Lviv Polytechnic National University

Institute of Telecommunications, Radio electronics & Electronic Engineering (ITRE), Lviv
Higher, from 1999 to 2003 (4 years)

Bachelor of Science

Additional education and certificates

Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues online

online
Certificate

Agile Project Management with Jira Cloud: 2 Lean and Agile Processes

online
Certificate

Project Management Foundations

online
Certificate

Talent Sourcing

online
Certificate

Technical Recruiting

online
Certificate

Knowledge and skills

• Software Development Life Cycle
• JavaScript
• HTML
• CSS
• SQL
• Postman
• Git
• TestRail
• Cyprees
• Test Planing
• Manual testing
• Regression testing
• Functional testing
• Integration testing
• Scrum
• Kanban
• JSON
• MS Visual Studio
• Agile
• Jira
• Trello
• IT project management

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — advanced

References

Andrey Pchelintsev

Andrey Pchelintsev

Co-Founder / CTO, iZOOR L.L.C. - "Theme Park & Water Park Management System"

Additional information

PROFESSIONAL SUMMARY
Software QA Automation Lead and IT Project Manager with experience in digital transformation, automation testing, AI integration, and IT strategy. Skilled in bridging QA with hospitality technology to optimize operations and guest experience. Proven track record in leading cross-functional teams and managing end-to-end software development, including POS/PMS systems and API integration. Expertise in agile project management and implementing AI-driven solutions.

TECHNICAL SKILLS:

• Automation Testing Tools: Selenium WebDriver, Postman API, Swagger, Lighthouse, GT Metrix, SpeedLab, AI in QA
• Programming languages: Python, JavaScript, SQL, MySQL, XPath, XML, HTML5, CSS3
• IDE: PyCharm, WebStorm, ToolBox, Sublime Text, Chrome/Firefox Dev tools, Visual Studio
• Security Testing tools: Mozilla Observatory, Snyk
• Browsers: Google Chrome, Safari, Mozilla Firefox, Edge, Chrome Dev Tools
• Documentation tools: Confluence, MS Office, Google Drive
• Methodologies: Agile/SCRUM, Waterfall
• Bug tracking tools: Jira, Microsoft CRM, Confluence
• Source control: GitHub, Git
• OS: Windows, MacOS, iOS, Android