Daniel

YANKYAA TERONGO DANIEL
Address: Owners Occupier Estate, Makurdi, Benue State
Email: [open contact info](look above in the "contact info" section) Mobile No: 08146629935

PERSONAL DETAILS

Date of birth: September 3, 1996

Sex: Male

Languages: English Nationality:

Nigerian

SUMMARY:

YANKYAA TERONGO DANIEL is a highly motivated individual with a strong academic
background and a proven track record of professional development. With a Bachelor's degree in
Economics and a few professional certificates. Daniel possesses diverse skills and expertise,
including proficiency in web technologies and databases, strong communication and
interpersonal skills, excellent time management, and intelligent decision-making ability.

Daniel is currently seeking a challenging and rewarding career opportunity with a reputable
organization that will allow him to apply and further develop his skills while contributing to the
organization's growth and success. He has experience in Database management, troubleshooting
system and network problems, and generating leads. Daniel is a target-driven individual with a
strong desire to learn and work both independently and as part of a team.

EDUCATION

Professional Scrum Master I (PSM I) Certification (2023)

Coursera Data Analyst Certifications (2023)

Federal University Dutsin-ma Katsina State- 2015-2019

(B.Sc. Economics)

Baptist High School, Makurdi - 2010-2015
(Senior Secondary School Certificate)

Tiny Tots Primary School, Makurdi - 2004-2009
(First Primary School Leaving Certificate)
PROFESSIONAL EXPERIENCE

IT Support Assistant, Intercontinental College of Technology, Cbt Center, Makurdi Benue
State, (2022 – Present)

• Provided first-line technical support to end-users, troubleshooted hardware, software, and
network issues, and resolved them in a timely manner.

• Installed, configured, and maintained computer systems, printers, scanners, and other IT
equipment.

• Assisted with software and hardware upgrades, ensuring that all systems were up-to-date
and functioning optimally.

• Documented technical issues, resolutions, and procedures to maintain an accurate
knowledge base and improve the efficiency of future support requests.

• Provided excellent customer service and communication to end-users, answered technical
queries, and provided training on IT-related issues as required.

Sales Representative (Primelis US) (July 2022-November)

• Generate leads and conduct cold calls, resulting in increased customer engagement and
conversion rates.

• Meet or exceed weekly and monthly sales goals, resulting in increased revenue for the
company.

• Develop pricing schedules for quotes, promotions, and negotiations, ensuring the company
remains competitive in the market.

• Prepare weekly and monthly sales reports, providing valuable insight into sales trends and
performance.

• Deliver sales presentations to a range of prospective clients, resulting in increased brand
awareness and customer acquisition.

Customer Support Specialist (Logical Moderator Solutions) (January 2021-March 2022)

• Provided exceptional customer support to clients, ensuring their needs were met promptly
and efficiently.

• Assisted clients in troubleshooting technical issues with company software and systems,
ensuring minimal downtime and a seamless user experience.
 • Monitored client feedback and communicated it to the development team, resulting in the
resolution of recurring issues and increased client satisfaction.

• Collaborated with cross-functional teams to develop and implement customer service
policies and procedures, resulting in more efficient and effective customer support.

• Generated and analyzed customer service reports, identifying improvement areas and
making optimization recommendations.

Freelance Data Analyst/Scrum master (Remote) (2023– Present)

• Collecting, organizing, and interpreting complex data sets from various sources using
Agile principles and methodologies.

• Using statistical analysis, data visualization, and other analytical tools to identify trends,
patterns, and insights in data and presenting them to stakeholders in a clear and
understandable way.

• Helping cross-functional teams define, plan, and prioritize tasks for each sprint iteration
based on data-driven insights.

• Facilitating communication and collaboration between team members and stakeholders,
ensuring that everyone is aligned and working towards the same goals.

• Continuously monitoring and improving the team's performance using data and Agile
metrics, ensuring that they are delivering high-quality work on time while adhering to
Scrum values and practices.

Office Assistant/It Support, National Industrial Court of Nigeria,
Abakaliki Division Ebonyi State (Nysc) (2020-2021)

• Assisted in troubleshooting system and network problems, identifying and resolving issues
to ensure smooth operations.

• Installed and configured computer hardware, operating systems and applications, ensuring
all equipment was in proper working order.

• Collaborated with cross-functional teams to develop and implement IT policies and
procedures, ensuring the security and integrity of the commission's information systems.

• Conducted training sessions for staff members on the proper use and maintenance of IT
equipment, resulting in increased staff competency and reduced downtime.

SKILLS

• Strong Computer skills including knowledge of Web Technologies and Databases
 • Strong communication/interpersonal skills

• Excellent time management

• Intelligent decision-making with a willingness to learn

• Target driven and result-oriented

• Ability to work independently or as part of a team
HOBBIES

• Engaging in Data Analyst projects in my spare time to improve my skills and stay up-to-
date with industry trends and best practices.

• Participating in online communities and attending conferences to network with other
professionals and expand my knowledge base.

• Reading literature on economics and business to broaden my understanding of market
trends and consumer behavior.

• Engaging in physical activities like playing football to maintain a healthy and active
lifestyle, which supports my productivity and focus at work.

REFERENCES

Available upon request