Klym

Klym Lysiuk

Technical Support Engineer, Chat Operator, Customer Support
Kyiv, Ukraine

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Experienced Technical Support Engineer with over 2 years of hands-on experience in Customer
Support and Chat operations. Skilled in effectively resolving customer problems, managing
complaints, and ensuring client satisfaction. Proficient in providing timely assistance and calming
clients in diverse situations. Also, experienced as a Junior Quality Assurance (QA) Engineer,
specializing in web testing on educational projects.

At the same time, I have been playing music professionally for over 10 years. This has allowed me
to travel a lot and gain experience in communicating and establishing communication with various
people (concert organizers, artist managers, technical contractors).

I have gained significant experience in various fields, which allows me to effectively solve any
issues. I am attentive to details, persistent and stress-resistant. I am eager to apply my skills in
solving customer problems and ensuring product quality.

HARD SKILLS:

 Proficient in testing web, mobile, and desktop applications
 Experienced in creating QA documentation
 Knowledgeable in test design techniques
 Familiarity with SDLC
 Basic proficiency in SQL and API
 Familiar with tools such as Postman and Selenium IDE
 Skilled in using bug tracking systems like Jira and Trello
 Proficient in working with SQL Developer and DevTools
 Understanding of Agile methodologies including Scrum and Kanban
 Experience with professional desktop software for music sequencing, such as Ableton Live,
Darkglass Suite, AXE-EDIT II/III by Fractal Audio Systems (editor software)

SOFT SKILLS:
• Strong team player, fostering a collaborative work environment to achieve shared objectives.
• Proven ability to remain calm and focused under pressure, ensuring optimal performance in
challenging situations.
• Detail-oriented and pedantic approach to tasks, maintaining accuracy and precision in all
endeavors.
• Exceptional multitasking and prioritization skills, adept at managing multiple projects
simultaneously.
WORK EXPERIENCE:
Chat Operator at "Pin-Up":

(Nov, 2020 - May, 2021)

 Expertly guiding clients through issue resolution with personalized solutions.
 Providing comprehensive advice on promotions and policies to enhance customer experience.
 Skillfully calming clients and fostering open dialogue to ensure satisfaction and build rapport.

Professional Musician (Bass Player) in the band The HARDKISS:

(Mar, 2016 - Current)

 Touring, concerts
 Studio work
 Rehearsals
 Organizations in preparation for tours

Technical Support Operator at "INKSYSTEM":

(Mar, 2014 - Sep, 2014)

• Assisted customers in identifying issues and explained solutions to restore service and
functionality of equipment.
• Resolved diverse range of technical issues in technical equipment for customers and end users
in different time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Wrote recommendations, according to technical requirements, on the operation of equipment
for customers.
• Accepted and created requests for equipment repair.

Technical Support Operator at "TORGSOFT":

(Oct, 2013 - Feb, 2014)

• Worked with documentation: software functions.
• Advised customers on software operation.
• Assisted customers identifying issues and explained solutions to restore service and
functionality in using the software.

Advertising Sales Manager at ТОВ "Міжнародна рекламна компанія":

(Jul, 2012 - Jan, 2013)

• Development and implementation of advertising products
• Search for customers
• Customer consultation and advertising sales
• Control and verification of the quality of the work performed on the production of advertising
products.
EDUCATION:

QA Engineer and Software Testing Course (Quality Assurance)

"Skill-Up" - Educational Center of IT specialists (Kyiv, Ukraine)

(Oct, 2022 - Jan, 2023)

Bachelor of Arts, Musical Art of Variety (Bass guitar)

“Kharkiv Music Vocational College named after B. M. LYATOSHINSKY, Municipal Institution of
Kharkiv regional council” (Kharkiv, Ukraine)

(Sep, 2006 - Jun, 2010)

LANGUAGES:
English - Intermediate

Ukrainian - Native language

Polish - Beginner