Богдан

CHUDAIEV BOHDAN
PROFILE
Motivated and detail-oriented professional with a strong background in customer
service, technical support, and freelance project management. Skilled in handling
complex tasks, quickly adapting to new subjects, and efficiently managing multiple
projects.
Known for excellent communication skills, stress resilience, and a proactive
approach to problem-solving. Continuously eager to learn and committed to
CONTACT delivering high-quality work, I aim to contribute effectively to a dynamic team and
grow professionally.
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)
WORK EXPERIENCE

Ukraine Century Medical and Dental Center
Call Center Manager / Customer Support
Telegram: @chudaiev Delivered high-quality customer service in a network of medical clinics,
Skype: chudaiev.boghdan efficiently handling patient inquiries, resolving issues, and providing
accurate information to enhance the patient experience.
EDUCATION Conducted outbound calls to patients, following up on appointments,
check-ups, and other clinic visits to ensure they received the necessary
support and guidance.
Lviv Polytechnic National
Utilized CRM systems to manage patient records, track interactions, and
University maintain a seamless flow of information within the clinic, enhancing the
Bachelor's and Master's efficiency and organization of the call center.
degrees in Computer Coordinated, directed, and distributed documents within the clinic,
Engineering ensuring that all necessary files and information were routed to the
appropriate departments for timely processing.
SKILLS Sent critical documents to patients, including lab results, referral forms,
and medication prescriptions, ensuring all information was securely
Basic Programming (Python, delivered and easy for patients to access.
Monitored patient referrals and prescription statuses, proactively
SQL) following up to ensure all paperwork and prescriptions were up-to-date,
2025 - 2029
Microsoft Office (Excel, Word, compliant, and ready for use.
PowerPoint) Led a team of call center operators, providing guidance, support, and
training to maintain a high level of service quality and patient
Strong communication and satisfaction.
stress management
Freelancer
Fast learner and thorough in
Self-employed for 3 years, providing academic and technical support across
mastering new skills various disciplines.
Excellent research abilities Programming and Databases: Completed coding and database
assignments, ensuring functionality and efficiency for student projects.
LANGUAGES Occupational Safety and Life Safety: Prepared reports and projects on
workplace safety and compliance standards.
Ukrainian – Fluent English and Ukrainian Language Support: Assisted with assignments,
Russian – Fluent proofreading, and editing in both languages.
English – B1 Mathematics and Higher Mathematics: Provided solutions and
German – Basic explanations for assignments in basic to advanced mathematics.
Developed strong time management skills, consistently met deadlines, and
HOBBY adapted quickly to diverse topics, ensuring high-quality results.

Chess
Volleyball