Customer support representative (Night Shift)

Requirements:

• Previous experience in customer support or a similar role (preferred but not required).

• Excellent written communication skills in English (at least at the B2 level
• Availability to work night shifts, including weekends and holidays as needed.
• Strong communication skills and smart thinking

• Personal computer and reliable internet connection and backup power and connection sources (in case of power outages)
• Positive attitude
• Must be able to work at nights and weekends

What we offer:

• The opportunity to work in an interesting and new emerging industry
• On the job training
• Important role in ensuring the customer satisfaction
• Make an impact whilst working from the comfort of your own home

Key Responsibilities:

• Respond promptly to customer inquiries via live chat and email.
• Troubleshoot and resolve customer issues effectively and professionally.
• Provide accurate information about products, services, and company policies.
• Collaborate with other teams to ensure timely issue resolution.
• Maintain a high level of customer satisfaction and adhere to company service standards.
• Work independently and manage time efficiently during night shifts.