Accountability and Data Officer, фахівець з гарячої лінії та баз даних

Job requirements:

• A bachelor’s degree in information systems management or Social sciences and communication will be an advantage
• A minimum of one year of experience in data management, hotline, or in-depth knowledge and skills in data collection and processing is preferred.
• Understand data protection and security principles.
• Fluency in written and spoken Ukrainian.
• Knowledge of spoken and written English is highly desirable.
• Experience working in similar positions in a humanitarian/recovery context is a plus.
• Experience with Microsoft products, excellent Excel skills and experience with Google Sheets are required.
• Experience or knowledge of using data collection and analysis platforms such as KoBoToolbox or other systems is a plus.

Skills & Qualities

• Strong interpersonal and communication skills (positive attitude, approachability, honesty, good listener, patience, adaptability, and flexibility).
• Ability to work in a busy environment
• Capacity and willingness to work under pressure and tight deadlines.
• Ability to understand and adapt to politically and culturally sensitive environments and value diversity.
• Strong analysis, problem-solving, and decision-making skills and an understanding of the importance of accountability in managing teams and resources efficiently.
• Future, teamwork, and solution-oriented.
• Fully understand and commit to the aims, values, and principles of TGH.

What we offer:

• Work in comfortable office in the center of Dnipro
• 24 annual vacation days + national holidays
• Official employment with competitive salary
• Medical insurance for an employee + family members

Duties and Responsibilities:

Community Feedback and Response Mechanism (CFRM):

• Serve as point of contact/ and administer different feedback channels (e.g. hotlines, CFRM online survey data, social media, CFRM email).
• Acknowledge, receive and register feedback/complaints from beneficiaries of TGH’s assistance and the community members.
• Handle routine questions and requests for information from beneficiaries and community members according to policies and standard operation procedures.
• Categorize and route stakeholder feedback/complaints to responsible staff according to policies and standard operation procedures.
• Facilitate communication with complainants about case status and decisions.
• Throughout the process of intake of complaints/feedback and referrals, ensure applying protection principles for confidentiality of information and safety of beneficiaries.

Data Managment:

• Full awareness of all existing databases and forms and know where and what they are responsible for.
• Be fully aware of the data collection methodology, ensuring accuracy and completeness.
• Manage databases and information systems on base level for efficient data storage and retrieval.
• Collaborate with field teams in the field office to collect, verify, and organize project-related data.

Quality Assurance:

• Regular and correct database cleaning from duplicate, incorrect and incomplete submissions under the supervision of a manager.
• Regularly check the data for correctness, truthfulness, and availability of all relevant documents, reporting any discrepancies.

Monitoring:

• Assist with various monitoring activities through calls or visits, including PDM and Needs Assessment.
• If necessary, conduct follow-up calls with beneficiaries or potential beneficiaries to clarify information.

Reporting:

• Assisted in preparing timely and accurate reports for internal and external stakeholders, including a quarterly tax report and monthly reporting to the donor.
• Help to carry out the appropriate analysis based on the results of the monitoring activities.
• Preparation of a monthly report (narrative and data) on the work of CFRM.

Learning and Innovation:

• Ensure adherence to data protection and ethical standards in data management.
• Promote awareness of and compliance with the Accountability standards among staff.
• Stay updated on industry best practices, evolving data management and analysis trends, and rules and regulations for communicating with the affected population.
• Assist in creating new tools to improve the work of TGH Data management system and CFRM.