Technical Support Specialist

Redefine the future of customer experiences. One conversation at a time.

First-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

Build Amazing — Deliver Amazing — Live Amazing — Be Amazing

Joining Nextiva as a Technical Support Representative is a fantastic opportunity to begin a rewarding career in the high-tech industry. We’re passionate about technology, networking, and making a difference through exceptional customer support.

At Nextiva, you’ll thrive in a dynamic, fast-paced environment where continuous learning is encouraged. You’ll build strong relationships with our customers and deliver outstanding support by identifying solutions and resolving issues efficiently.

Your Day-to-Day Responsibilities:

• Provide daily support to users of various technology systems by answering questions, troubleshooting issues, analyzing problems, and delivering quick, effective solutions
• Communicate clearly, professionally, and respectfully with end users, colleagues, and management to resolve issues and ensure customer satisfaction
• Set up and maintain hardware, software, and other equipment to meet client needs; monitor performance and install updates as required
• Keep detailed records of customer interactions, installations, reported issues, and resolutions, including any follow-up actions needed
• Continuously expand your technical knowledge by reviewing industry publications, manuals, and diagnostic resources
• Handle inbound customer inquiries across multiple channels, including phone, email, and webchat
• Deliver exceptional service by consistently meeting daily and monthly performance goals — all with a positive and proactive attitude

Qualifications & Requirements:

• Advanced English proficiency (C1-C2 level), both spoken and written
• Minimum of 2 years' experience in customer service, ideally in a call center, technical support, or help desk environment
• Basic knowledge of hardware and networking is a plus
• Patient, detail-oriented, and professional in customer interactions
• Strong problem-solving skills with the ability to follow structured troubleshooting steps
• High attention to detail and accuracy
• Familiarity with PC and Mac operating systems, as well as Microsoft Office applications

Shift pattern:

ability to regularly work 8-hour night shifts aligned to US business hours (within 2pm — 3am Kyiv time timeframe)

What We Offer:

• A great opportunity to build a career in an international environment
• Highly competitive salary
• Health and life insurance after probation
• Career growth and development opportunities
• Ongoing internal training programs
• Friendly atmosphere and a professional, supportive team