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TrueGroup

Customer Support Agent

  • Комунікабельність
  • Відповідальність
  • Активність
  • REST
  • Уважність
  • Акуратність
  • Уміння працювати в режимі багатозадачності
  • Робота з клієнтами
  • Технічна підтримка користувачів
  • Емпатійність
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Описание вакансии

We’re looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

Requirements

  • Previous experience in Customer Support and iGaming is a must
  • Excellent written communication skills in English (B2+)
  • Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
  • Strong multitasking skills and attention to details
  • Ability to work both independently and as part of a team
  • Passion for providing high-quality customer service in a fast-paced environment

Responsibilities

  • Provide professional and timely support to users via live chat and email
  • Handle player inquiries, complaints, and requests with empathy and accuracy
  • Escalate complex or sensitive cases to the relevant departments
  • Ensure compliance with internal quality standards and communication guidelines
  • Maintain up-to-date knowledge of games, promotions, and internal procedures
  • Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

Working conditions

  • Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
  • Vacation days and paid sick leave—because your rest matters.
  • A competitive compensation that truly reflects your skills and expertise.
  • Employee referral bonus and gifts to celebrate your special occasions.
  • 50% financial support for learning expenses to supercharge your professional growth!
  • A positive atmosphere where you always feel respected and truly belong.
  • Inspirational team-building activities that turn colleagues into best friends.
  • Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

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