Контактная информация

Соискатель указал эл. почту, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10022031/

Опыт работы

Customer support representative

с 09.2021 по 07.2022 (10 месяцев)
Multichoice, Lagos (Media)

-Addressed customers courteously using suitable methods and problem-solving skills.
-Resolved technical issues for customers, including login problems, feature inquiries, and account-related concerns.
- Collaborated closely with the product and engineering
teams to identify, reproduce, and report software bugs, ensuring effective problem resolution.
- Actively participated in discussions about complex
cases, sharing insights and contributing to team problem-solving.
-Utilized CRM software to document interactions, track customer feedback, and contribute to continuous improvement initiatives.

Additionally contact information:

Whatsapps: [открыть контакты](см. выше в блоке «контактная информация»)
Skype: live:.cid.62535d4ddab3f5c0
Telegram: [открыть контакты](см. выше в блоке «контактная информация»)

Customer service representative

с 03.2017 по 06.2019 (2 года 3 месяца)
UNIKEM Industries, Lagos (Wholesale, distribution, imports, and exports)

-Managed orders per customer request
• Assisted customers with product inquires, provided
support and other customization request
• Preventing store losses using awareness, attention to detail and logistics monitoring
• Focused in customer interactions
• Assisted with inventory management and restocking. contributing to a well-organized and visually appealing
store environment.
• Utilized CRM software to track and manage customer interactions, leading to improved data accuracy and streamlined communication.
-Conducted product training sessions for customers, improving their understanding and utilization of company products.

Additionally contact information:

Whatsapps: [открыть контакты](см. выше в блоке «контактная информация»)
Skype: live:.cid.62535d4ddab3f5c0
Telegram: [открыть контакты](см. выше в блоке «контактная информация»)

Образование

UNICAL

Business, Lagos
Высшее, с 2018 по 2022 (4 года)

Дополнительное образование и сертификаты

Certified Customer Experience Professional (CCXP)

2023, 2 years

Знания и навыки

• Medical information
• Confidence
• Communicability
• Sale of prescription drugs
• Sale of dietary supplements
• Sale of medical products
• Active listen
• Adaptability
• Time management
• Computer literacy
• Persistence
• SalesWorks
• Conducting online chats
• Conscientiousness
• Ability to work in multitasking mode
• Management of CRM
• Receiving incoming calls
• Fast typing
• Second line of support
• The first line of support
• Organization of internal transport
• Stress resistance
• Organization of road transport
• Organization of international transportation
• Attentiveness
• Online teaching
• Teaching for children and teenagers
• Google Meet
• Conducting individual classes
• Google Classroom
• Quizlet
• Teaching for adults
• Corporate English Teaching
• Skype user
• Educability
• Conducting conversation clubs

Знание языков

• Английский — свободно
• Французский — средний
• Немецкий — начинающий

Дополнительная информация

Additionally contact information:

Viber:[открыть контакты](см. выше в блоке «контактная информация»)
Skype: live:.cid.62535d4ddab3f5c0