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OVERVIEW
I am young highly motivated professional with 2 years with experience
in a customer support with a strong motivation to get more
knowledges in different spheres.

Billing Specialist. Business Services

Anna
Sakharchuk
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)

EXPERIENCE EDUCATION
Billing Specialist. Business Services EL CAMINO College, California
BETTERME. Associate of Arts: Cosmetology
July 2021 - January 2023 2014- 2018

1. Billing Specialist supporting clients from three regions:
America (United States, Canada, Mexico, Peurto Rico, etc.)
EMEA (FR, DEU, PL, UA, ITA, ES) and APAC (JP, RUS,
KOR, KAZ)
2. Services Desk Lead, handling bank representatives. ACHIEVEMENTS
Managing training courses of the New Joiners.
3. Resolution of the IT cases/task; cooperation with IT Support • TOP CUSTOMER SATISFACTION (sales
Team saves up to 30-40%)
4. Providing End to End system support for clients. Clients
support with billing and system administration (BETTERME • Best team member performer of 2022
system navigation, refund, subscription and subscription • Customer oriented performance
cancelation)
5. Case management from the clients under Zendeks system.
(Tier 1 support)
6. Q&A support with client requests (providing with additional
information, helping with issue resolution, navigating team
through the system issue)
7. preparation of the work process, giudliness and manuals.
process improvement.
8. Invoice management (under wl-admin system)
 Sales representative
ZoomSupport.
April 2021 - Jun 2021

1. Sales representative of MacKeeper antivirus.
2. Overall product representation: first preview of client issues
with machines, system guidance, first representative of
issue resolution using our product, support with clients’
questions and requests.
3. Monthly KPIs achievement
4. Support clients with the system navigation and issue
resolutions like: antivirus check, over computer scanning for
the viruses, cookies and cache.

LANGUAGES: SKILLS

Ukrainian English Zendeks; MacKeeper antivirus; Invoice support;

Full Professional Proficiency Native or Bilingual Proficiency Performance improvement; Client support; Communication skills;

Russian
Native or Bilingual Proficiency