Катерина

KATERYNA LVOVA
Personal details
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Professional Development Languages
- Adaptability - English - B1 Intermediate
- Confidence - Ukrainian – Native
- Communication - Russian - Fluent
- Continuous Learner - Polish – Fluent
- Imaginative
- Ability to Engage
- Organization
- Innovative
- Ability to Empower
- IT-savvy
- Time Management Skills

EXPERIENCE

PEARSON LOCKE, MANCHESTER ,UK.
5TH JUNE -30TH JUNE
 Administration.
 Dealing with telephone enquiries.
 Using the firms case management system.
 Taking instructions from clients.
 Dealing wih all administration duties involved in housing disrepair claims.

CUSTOMER CARE ADVISOR •SUITS ME, KNUTSFORD, UK
2ST MAY 2023 – 19TH MAY 2023
 Provided enthusiastic and helpful customer service by greeting customers with a
positive attitude.
 Managed customer calls and promptly addressed inquiries regarding services,
product issues, promotions, and billing.
 Demonstrated effective problem-solving skills to resolve customer concerns in a
timely manner.
 Handled a high volume of daily calls with professionalism, maintaining a calm
demeanor and strong work ethic.
 Focused on understanding and meeting the unique needs of each customer.

EARLY YEARS EDUCATOR • KIDS ALLOWED, KNUTSFORD, UK
1ST DEC 2022 – 30TH MAR 2023
 Supervised children aged between 6 months and 2 years, ensuring their safety,
learning, and overall well-being.
 Planned and executed various age-appropriate activities for the children.
 Demonstrated a clear understanding of safeguarding principles, as evidenced by
the current DBS check for this role.
ENGLISH & POLISH TEACHER IN KINDERGARTEN • OUR LOCOMOTIVE,
WARSAW, POLAND
10TH MAR 2022 – 30TH SEP 2022
 Taught English and Polish to children aged 18 months to 8 years.
 Developed lesson plans, strategies, and learning methods with a duration of one
year.
 Incorporated national holidays, such as Halloween, to enhance the learning
experience.

TEACHER (UKRAINIAN & ENGLISH) • HELLO BABY FAMILY CLUB, DNIPRO,
UKRAINE1ST MAR 2020 – 24TH FEB 2022* (ENDED DUE TO INVASION)
 Led early-years lessons for children aged 1 to 3 years, focusing on developing
motor skills, memory, spatial awareness, creative and logical thinking, and visual
memory.
 Unfortunately, this role concluded due to the onset of war.

LANGUAGE TEACHER (POLISH & ENGLISH) • GERMAN FAMILY CLUB,
MINDEN, GERMANY
15TH JULY 2019 – 15TH DEC 2019
 Taught English and Polish to children aged 1 year to 8 years, both
individually and in groups.
 Implemented engaging activities such as activity-led situations, cartoons,
flashcards, and songs to introduce language and vocabulary.
 Fostered a positive and interactive learning environment for the children.
BI-LINGUAL TEACHING IN KINDERGARTEN • KIDS WORLD, WARSAW,
POLAND
13TH OCT 2015 – 30TH JUN 2019
 Taught English to children aged 9 months to 7 years in small groups.
 Utilized various activities, including cooking, eating, and children's cinema, to
naturally introduce language and vocabulary.
 Successfully worked with children with special needs, including autism and
Down Syndrome, adapting teaching methods to meet their individual
requirements.
LANGUAGE TEACHER • COLLEGE 131, DNIPRO, UKRAINE
1ST SEP 2010 – 17TH AUG 2015
 Taught Ukrainian language and literature, as well as English language and
literature, to students aged 6 years to 15 years.
 Conducted classes for groups of 15 to 33 students, promoting a love for language
and instilling an interest in the subject.
CASINO CROUPIER • AL PACINO, TT, DNIPRO, UKRAINE
20TH MAR 2009 – 29TH AUG 2010
 Demonstrated exceptional customer service skills while working as a
casino croupier.
 Developed proficiency in reading and interpreting body language cues and
effectively managed tense and high-stress situations with professionalism.
 Maintained a positive attitude and upheld a high standard of service to meet
customer expectations.
EDUCATION
SPECIALIST TEACHING DIPLOMA (UKRAINIAN LANGUAGE AND
LITERATURE WITH PHILOLOGY),
5TH JUN 2012 – 29TH JUN 2013
This qualification gave me the right to teach children in these specialist areas.

PRIMARY SCHOOL TEACHER, TEACHING FACULTY OF DNIPRO
NATIONAL UNIVERSITY (OLES HONCHAR), UKRAINE
24TH JUN 2006 – 1ST JUL 2010
This four-year qualification gave me the basic level of primary school
teaching for mathematics, art, physical education, music etc.