Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10094555/

Опыт работы

Virtua Medical Assitant

с 06.2024 по 09.2024 (4 месяца)
NY MEDICAL, Remote (Medicine, pharmacy)

I verified insurance coverage, reducing claim rejections by 30%.
I optimized appointment scheduling, leading to a 20% decrease in
patient wait times.
I collected co-payments and outstanding balances from patients,
ensuring accurate billing and record-keeping.
I completed and submitted prior authorization requests for medical
procedures or treatments, following insurance guidelines and timelines.
I successfully processed complex insurance claims, reducing denials by
25%.

Customer support representative

с 06.2023 по 04.2024 (11 месяцев)
Accelerex, Remote (Finance, banking, and insurance)

Accelerex (FINTECH)
CUSTOMER SUPPORT REPRESENTATIVE Lagos, Nigeria
2023-06-01 | 04-04-25
I prioritized and addressed customer support tickets promptly, within SLA
timeframes, improving service efficiency.
I handled high-volume inbound and outbound calls/emails, reducing response time by 30%.
I escalated and followed up on client issues, leading to a 20% improvement in resolution time.
I analyzed customer behavior trends, contributing to enhancement in service quality.
I acquired a deep understanding of company products and services, enabling efficient troubleshooting and support for clients.
CRM and Email management.

Virtual Sales Representative

с 04.2021 по 12.2021 (9 месяцев)
Wellmat's, Remote (Light industry)

VIRTUAL SALES REPRESENTATIVE | GRAVEYARD SHIFT
2021-04-01 | 2021-012-01
• I conducted virtual product demonstrations and presentations to potential
clients resulting in a 20% increase in sales conversions.
• I collaborated with cross-functional teams to identify client needs and provide customized solutions, resulting in a 15% increase in customer satisfaction.
• I managed lead pipeline efficiently, increasing qualified sales
opportunities by 25%.
I utilized CRM tools to track sales trends, leading to a 10%
improvement in forecasting accuracy.

Образование

University of Ibadan

MSc. Data and Information Science, Other countries
Высшее, с 2023 по 2025 (2 года)

University of Ilorin

Educational technology, Other countries
Высшее, с 2017 по 2021 (4 года)

Знания и навыки

• MS Excel
• MS Word
• Project management
• Client management
• MS Outlook
• Competent oral and written language
• Digital literacy
• Email management
• Tech savvy
• Teamwork and collaboration
• Customer Relations
• Active listening
• Product marketing

Знание языков

Английский — свободно

Дополнительная информация

VOLUNTEERING
Videographer, Editor & Live Stream Operator
Celebration Church Int’l | (Jan 2023 - Present)

Filmed, produced high-quality video content for social media and programs.

Managed live streaming, ensuring smooth broadcasts with minimal disruptions.

Assisted in post-production editing, enhancing video quality through seamless transitions and professional effects.

Collaborated with teams to develop compelling faith-based storytelling.