Контактная информация

Соискатель указал эл. почту, адрес и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10117577/?puid=1892

Опыт работы

Sales Manager

с 12.2022 по 01.2025 (2 года 1 месяц)
Avatrade Marketplace, Дистанційно (Автобізнес та автосервіс)

- Sales Growth and Client Management: Successfully converted over $5 million worth of inventory by acquiring new clients, nurturing leads, and managing client accounts to drive sales growth.

- Improved User Onboarding: Developed user-friendly checklists and feedback systems, making it easier for users to get started and increasing task completion by 15%.

- Data Analysis and Insights: Used advanced analytics tools to understand user behavior, refining onboarding experiences and keeping users engaged.

- Tailored Onboarding Strategy: Implemented segmentation techniques to customize onboarding experiences, resulting in a 15% increase in conversion rates.

- Quality Enhancement: Fostered a quality-focused culture, applying principles to reduce customer complaints by 15%.

Effective Product Rollouts: Managed smooth introductions of new in-app features, ensuring a seamless transition and minimal disruption.

Creative Content Development: Produced visually appealing and brand-aligned content, enhancing the user experience and maintaining brand consistency.

Senior Customer Success Manager

с 11.2018 по 05.2022 (3 года 6 месяцев)
Wing Assistant, Remote (Recruiting and HR)

- Customer Success Leadership: Led global teams to boost feature adoption by 20% and decrease support requests by 15%. Achieved an 83% client retention rate, managing high-profile accounts such as Abstract, Glassdoor, and Quilt Software. Spearheaded key projects to enhance app usability and conducted extensive A/B testing for optimal user experience.

- API Integration: Suggeted seamless API integrations across multiple platforms, resulting in a 25% increase in B2B clientele. Utilized advanced technology to streamline workflow integrations, enhancing the onboarding experience for new users.

- Product Development: Suggested and reviwed user-friendly in-app tooltips and modals, improving user feedback scores and reducing inquiries by 20%. Ensured global accessibility by translating and adapting content for diverse audiences.

- Marketing and Sales Strategies: Utilized data-driven insights to optimize customer engagement and drive sales growth. Implemented effective online advertising campaigns, resulting in a 40% increase in web traffic and generation of high-value sales leads.

Customer/ Quality Assurance Specialist

с 04.2016 по 08.2018 (2 года 4 месяца)
Marathonfotos, Other countries (Beauty, fitness, sports)

- Became proficient with a variety of digital platforms including Google Suite, Slack, Hubspot, Zoom, Calendly, Jotform, and Zapier, bolstering inter-team collaboration and ensuring efficient client communication.

- Employed strategic content design principles to create brand-aligned, user-centric content, further optimizing in-app onboarding journeys for international audiences.

- Successfully leveraged Google Ads, Meta Ads, and LinkedIn, boosting web traffic by 40% and generating a substantial inflow of Product Qualified Leads (PQLs).

- Utilized advanced data analysis techniques to surpass quality standards, tapping into keen analytical insights to refine and enhance customer support processes.

- Instituted proactive user engagement protocols, addressing user feedback in real-time, and iterating our strategies based on their invaluable insights.

-Utilizing API, I was able to guide the design and development team to custoize features and integrate third-party systems, increasing client engagement and system efficiency.

-Demonstrated a commanding grasp of ticketing platforms and CRM systems, remaining vigilantly attuned to emerging features, product launches, and industry trends to fully exploit their potential.

Technical support specialist

с 01.2014 по 03.2016 (2 года 2 месяца)
Expoplatform, Дистанційно (Транспорт, логістика)

•Resolved 95% of customer technical issues related to HTML/CSS code and e-commerce platforms by collaborating with technical teams, achieving a 25% reduction in escalation rates over a 6-month period.

•Delivered exceptional customer support through email, live chat, and social media channels, supporting over 200 clients weekly and maintaining a 98% customer satisfaction rate.

•Proactively educated and empowered customers on product features, leading to a 30% increase in product adoption and a 15% decrease in support inquiries over a 3-month period.

•Collaborated with technical staff to identify and resolve issues, reducing response time by 20% and improving problem-solving efficiency across all channels.

Образование

Enugu state University of Science and Technology

Business Administration, Kyiv
Высшее, с 2013 по 2019 (6 лет)

Знания и навыки

• Feedback Integration
• Product Adoption Optimization
• Product Roadmap Alignment
• A/B testing
• Technical Proficiency
• In-app Onboarding
• Stripe
• Process Improvement
• API Integration
• Salesforce CRM Analytics
• Salesforce CRM
• Zendesk
• Marketing
• B2C support
• Microsoft project
• Microsoft word
• Help Scout
• HubSpot
• Jira
• Churnzero
• Freshdesk
• Microsoft office
• Slack
• Partnership Management
• Strategic Pipeline Management
• B2B prospecting
• Implementation of the KPI system
• Sales Navigator
• SalesLoft
• LeadIQ
• Sales forecasting
• Sales planning
• Management of CRM

Знание языков

Английский — свободно