Oksana

Oksana Lysenko
Office Coordinator, Administrative Assistant
Ukraine, Kyiv

E-mail: [открыть контакты](см. выше в блоке «контактная информация»)
Mob: [открыть контакты](см. выше в блоке «контактная информация»)
WhatsApp: [открыть контакты](см. выше в блоке «контактная информация»)
http://[открыть контакты](см. выше в блоке «контактная информация»)

Executive summary:
More than 10 years of administrative support in companies with various fields of activity, organization
work from the beginning. Ensuring the smooth operation of the office, control of all procedures and
processes related to the company functionality, managing all office services, coordinating their work,
supplying the office with the necessary things, inventories and audits of material assets, organization of
internal reporting.
Work Experience:

May 2022 – April 2024, Office Coordinator, Questrade Financial Group, Toronto
Responsibilities:
• Guests and employee’s information support
• Building security access cards creating
• Meeting rooms schedule
• New hires onboarding
• Registration of incoming / outgoing correspondence, courier services
• Maintain and filing documents
• Recording invoices, payments approval
• Financial reports submitting
• Managing office supplies
• Corporate swag ordering, stock inventory
• Managing department budget
• Organizing meetings, trainings, conferences and events
• Maintain company calendars
• Catering set-up
• Corporate travel arrangements
• Maintaining office equipment
• Building management, external vendors, suppliers, service providers contacting
• Parking inquiries control
February 2021 – April 2022, Office Manager, Amrop Ukraine, Kyiv
Responsibilities:
• Meeting and greeting visitors
• Incoming / outgoing correspondence registration
• Answering telephones and emails
• Records keeping, agreements, POA, official letters, articles, invoices creating
• Preparing reports, handovers for the partners
• Managing office budget and payments arrangements
• Inventory, liability contracts
• Booking and arranging tickets and hotels, transportations
• Cooperation with building maintenance and providers
• Managing candidate’s profiles: CV, snapshots
• Preparing long lists, short lists for the clients
• CRM system filing
• Tender documents preparation
• Documents translations
• Equipment control and system operation
• Managing meeting rooms schedule
• Organizing office events, conferences
• Interaction with the banks and government offices

February 2017 - January 2021 Office assistant, Al Masraf Bank, Dubai
Responsibilities:
• Checking meeting schedule
• Answering and coordination telephone calls
• Clients support
• Preparing deposits slips for financial checks payment
• Filing documents
• Registering official letters, mails
• Copy and scan documents
• Mailing preparation
• Board meeting assist
• Managing office equipment
• Ordering stationery and kitchen supplies
• Control of parking and service staff supervising
• Preparing drinks for guests
May 2016 – December 2016 Hostess, Asado Restaurant, Dubai
Responsibilities:
• Preparing restaurant to the opening
• Schedule dining reservations
• RVC reports
• Escorting guest to the table
• Keep up to date with special F&B promotions and hotel product
• Events support
• Desk set-up
• Checking payments
• Managing employees
March 2015 – January 2016 Hostess, Burger Rebel Restaurant, Dubai
Responsibilities:
• Meet & greet all customers
• Attract potential diners
• Schedule dining reservations
• Arrange parties or special services for diners
• Coordinate the number of guests coming at the same time, balance customer flow among the various
service stations in the restaurant
• Create (update) customer database to assist in guest recognition
• Follow the established opening & closing procedures of the outlet
• Update the notice board for staff communication

November 2014 – February 2015 Administrative assistant, AK Agro Group, Kyiv
Responsibilities:
• Coordination the work and activities of staff
• Writing articles
• Preparing documents, official letters
• Preparing copies documents
• 1C program filing
• Organization CEO working day
• Meeting guests
• Travel arraignment: hotel reservations and airline tickets booking
September 2008 – October 2013 Office administrator, Natur Produkt International, Kyiv
Responsibilities:
• Contract registration
• Company bank account managing
• Salary and marketing invoices creating
• Preparation time sheet and sick leaves
• Business trips organization
• Staff selection
• Conducting interviews
• Labor Market Analysis
• Testing and training staff
• Filing and personnel documents preparation
• Medical licenses registration support
• Development regulatory documents
• Organization of corporate events
• Business correspondence
• Dealing with courier service
• Vehicles leasing processes (control contact, scheduling payment insurance and technical insurance)
• Office relocation
• Driver’s tracking
• Telephone service, work with office equipment (scanners, laminators, fax, copier)
• Organization smoothing working process in the office

April 2004 – September 2008 Secretary, National Pedagogical Dragomanov University, Kyiv
Responsibilities:
• Editing and translation documents
• Writing reviews, protocols, reports
• Working with archives
• Conducting workshops, business lectures of the Ukrainian language
• Preparation of conferences and meetings
• Work with intern

Education:
2005 Specialist in Russian and Ukrainian languages, National Pedagogical Dragomanov University
2004 Bachelor in Ukrainian language, National Pedagogical Dragomanov University

Certifications/Licenses:
2014 University "KROK", Courses on the program "HR Manager"
2012 "Golden Staff", Courses on the program "Fundamentals of HR administration and labor law"

Personal information:
Languages: Ukrainian, Russian – native, English – intermediate
Skills: CRM - Invenias, Space IQ, Teams, Google meet, Zoom, Share point, Google forms, program
Service Now, 1 C: 8.2, Microsoft office, Word, Excel, Power Point, POS system, Outlook express, Res
PAC