Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10320182/

Опыт работы

Customer Support Manager

с 02.2025 по 02.2026 (1 год)
Healthy Nutrition Group LLC, Remote (Beauty, Fitness, Sports), Remote (Medicine, pharmacy)

-I delivered high-quality, confidential support in a fast-paced healthcare environment, ensuring patient privacy and satisfaction.
-I managed interactions with priority patients via live chat and phone, assisting with inquiries related to appointments, billing, insurance claims, and account access.
- I worked as a liaison between patients and healthcare providers to ensure smooth communication and timely issue resolution.
-I managed patient accounts, including billing inquiries, insurance verification, payment processing, and documentation review.
-I maintained accurate records within CRM and EHR systems to ensure regulatory compliance and operational efficiency.
-In the educational industry, I was the first contact person attending to client inquiries, qualifying prospects, and passing them on to the admissions team for processing

Tools:,Slack, Zendesk, Chatwoot, Customised CRM, Kommo CRM, Zadarma

Support manager

с 12.2023 по 01.2024 (2 месяца)
Ascend Atlethics, Kyiv (Beauty, fitness, sports)

-Provided real-time chat support via Instagram, converting conversations into direct sales.
-Recruited, trained, and supervised a 5-person chat support team delivering 24/7 coverage.
-Helped drive daily sales volumes exceeding $50,000 USD through chat-based selling strategies.
-Implemented response scripts, quality standards, and shift workflows.

Tools: Instagram, Telegram, ManyChat, Socialgrowth.co, Wechat, Google Workspace

Customer Support Manager

с 03.2021 по 12.2022 (1 год 10 месяцев)
Alliance Healthcare Services, Remote (Medicine, pharmacy)

-I delivered high-quality, confidential support in a fast-paced healthcare environment, ensuring patient privacy and satisfaction.
-I managed interactions with priority patients via live chat and phone, assisting with inquiries related to appointments, billing, insurance claims, and account access.
- I worked as a liaison between patients and healthcare providers to ensure smooth communication and timely issue resolution.
-I managed patient accounts, including billing inquiries, insurance verification, payment processing, and documentation review.
-I maintained accurate records within CRM and EHR systems to ensure regulatory compliance and operational efficiency.
-In the educational industry, I was the first contact person attending to client inquiries, qualifying prospects and passing them on to the admissions team for processing

Tools:,Slack, Zendesk, Chatwoot, Customised CRM, Kommo CRM, Zadarma

Customer Support representative

с 02.2018 по 08.2019 (1 год 7 месяцев)
Dispatcher247, Remote (Transportation and logistics)

Fast Appliance Repair (Home Services) — Orlando / Remote
-Scheduled appliance repair appointments and efficiently dispatched technicians.
-Upsold additional services and maintenance plans during customer interactions.
-Collected and managed customer reviews to improve online reputation.
-Wrote informational articles for the company website to support SEO and customer education.
Tools: Jobber, Housecall Pro, Zadarma

Образование

Taras Shevchenko National University of Kyiv

Computer Science, Other countries
Высшее, с 2016 по 2020 (4 года)

Bachelor's Degree

Дополнительное образование и сертификаты

Diploma In Customer Service & Business Management

2025, 6 months

Havard Management Certification Course

2020, 5 months

Sales Processes

2019, 3 months

Customer Support And Experience Management

2021, 6 months

Diploma in Customer Service

2026, 3 months

Знания и навыки

• Самостійність
• Ведення онлайн-чатів
• Швидкий набір тексту
• Ведення CRM
• Asana
• Harvest
• Прийом вхідних дзвінків
• Перша лінія підтримки
• Уміння працювати в режимі багатозадачності
• Комунікабельність
• Trello
• Zendesk
• Slack
• Sales Expert
• Sale
• QuickBooks

Знание языков

• Английский — свободно
• Украинский — начинающий

Дополнительная информация

In my approach to professional endeavors, I hold certain principles close to heart. I firmly believe in the power of empathy and active listening to understand and fulfill the needs of customers.