Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10320182/?puid=2855690

Опыт работы

Customer Service Representative

с 01.2023 по 02.2025 (2 года 2 месяца)
Ascend Atlethics, Kyiv (Beauty, fitness, sports)

Responding to live chats from customers, I was able to clear a backlog of over 18,950 chats to 7000 in 2 weeks, working extra hours to hit the target.

I worked with different apps, including Kommo, Zadarma, Instagram, WeChat, Discord, Manychat, Socialgrowth.co, among others, to respond to customers.

Increased sales by 35% in my first month as a chat support assistant.

I worked with Shopify, Tapstitch, and USPS, among others, to track orders.

Support manager

с 06.2022 по 09.2023 (1 год 4 месяца)
New School Education Agency, Remote (Education and science)

Calling warm leads as a frontline support manager
Qualifying leads by getting thier information which includes course of interest, location, no of years resident in the UK or oversees, educational qualifications, status in the UK, visa type among others.
Documenting client information on Kommo app
Tranferring qualified leads to the admission team for processing
Following up on leads for certificates, share code, ID cards and other documents needed to complete application and submission.
Providing leads with answers to any question regarding the organisation and services rendered through my indepth knowledge of company products.

Sales manager

с 04.2021 по 12.2022 (1 год 9 месяцев)
Sholly Opticals, Дистанційно (Medicine, pharmacy)

Overseeing the recruitment, training, and development of the sales team
Providing guidance, setting sales targets, and motivating the team to achieve and surpass set goals.
Collaborating with the marketing and product development teams to devise effective sales strategies and promotional campaigns.
Analyzing market trends, competitor activities, and customer needs to identify opportunities for growth.
Monitoring expenses and ensuring adherence to allocated budgets.

Customer Support representative

с 02.2018 по 08.2019 (1 год 7 месяцев)
Memark Fashions & More, Remote (Beauty, fitness, sports)

Respond promptly to customer inquiries via live chat or messaging platforms, ensuring clarity, accuracy, and a professional tone.
Resolve customer issues efficiently by troubleshooting problems, providing solutions, or escalating complex cases to the appropriate team.
Document customer interactions and maintain accurate records in CRM or ticketing systems to ensure continuity and follow-up.
Identify common customer pain points and report recurring issues to improve processes, FAQs, or product/service offerings.
Maintain a high level of product/service knowledge to confidently answer questions, guide users, and provide accurate information.

Образование

ABU University

Business Administration, Інші країни
Высшее, с 2015 по 2019 (4 года)

Bachelor's Degree

Дополнительное образование и сертификаты

Diploma In Customer Service & Business Management

2025, 6 months

Havard Management Certification Course

2020, 5 months

Sales Processes

2019, 3 months

Customer Support And Experience Management

2021, 6 months

Stanford Business digitalization & AI

2022, 3 months

Знания и навыки

• Самостійність
• Ведення онлайн-чатів
• Швидкий набір тексту
• Ведення CRM
• Asana
• Harvest
• Прийом вхідних дзвінків
• Перша лінія підтримки
• Уміння працювати в режимі багатозадачності
• Комунікабельність
• Trello
• Zendesk
• Slack
• Sales Expert
• Sale
• QuickBooks

Знание языков

• Английский — свободно
• Украинский — начинающий

Дополнительная информация

In my approach to professional endeavors, I hold certain principles close to heart. I firmly believe in the power of empathy and active listening to understand and fulfill the needs of customers.