Philip

PHILIP PETERS
Abuja
(081) 39793813
[открыть контакты](см. выше в блоке «контактная информация»)

Career Objective
Results-driven customer service professional with proven project management skills, offering
exceptional problem-solving, troubleshooting, and multitasking abilities. Proficient in a range of tools,
including Slack, Discord, HubSpot, AnyDesk, Kommo and Zoho. I'm a versatile and eager learner, excited
to bring my skills and experience to a customer service role and drive success.

Experience
REMOTE CUSTOMER SERVICE REPRESENTATIVE
JANUARY 2025 - MARCH 2025

Euroafrica Services, Łódź

● Respond to student inquiries via phone, email, chat, or video conferencing.
● Provide timely and accurate information on academic programs, courses, and policies.
● Assist students with navigating online learning platforms, course materials, and resources.
● Assist with enrollment, registration, and financial aid processes.
● Process student requests, such as transcript orders, degree verifications, and certification requests.
● Communicate effectively with students, staff, and faculty to resolve issues and provide support.
● Collaborate with academic departments, student services, and other teams to ensure seamless support.
● Meet or exceed performance metrics, such as first-call resolution, response times, and customer
satisfaction.

REMOTE CUSTOMER SERVICE REPRESENTATIVE
MAY 2024 - DECEMBER 2024

Karahari Homes (Airbnb), Lagos

● Welcomed customers, provided assistance, and addressed inquiries regarding rental rates, terms, and
conditions.
● Responded to phone calls, resolving customer issues and delivering exceptional service.
● Utilized Airbnb’s internal tools and systems to manage customer issues.
● Utilized sales techniques to drive sales growth and enhance customer satisfaction.
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● Effectively managed guest complaints, offering complimentary services in hardship cases.
● Facilitated seamless check-in experiences, providing guests with information on in-home services and
local attractions.

REMOTE CUSTOMER SERVICE REPRESENTATIVE
JANUARY 2024 - APRIL 2024

P4P Company, New York

● Provided exceptional customer support via live tickets, chats, and email, ensuring timely and accurate
responses to player inquiries and issues.
● Maintained accurate and detailed records of customer interactions, complaints and relevant information
using the company’s CRM system.
● Collaborated effectively with team members to resolve complex customer issues and ensure a seamless
gaming experience.
● Managed high-volume support requests during night shifts and extended working hours, demonstrating
strong time management and dedication.
● Maintained a positive and professional attitude while troubleshooting and offering solutions, enhancing
customer satisfaction and retention.
● Used Slack to assign tasks, communicate with community managers, and facilitate real-time collaboration,
ensuring aligned team efforts.

REMOTE CUSTOMER SUPPORT REPRESENTATIVE
AUGUST 2022 - JULY 2023

Beds & Coffee (Airbnb), Lagos

● Addressed resident concerns via multiple channels (email, phone, WhatsApp, ) to ensure timely
resolution.
● Coordinated maintenance visits for apartments with outstanding requests, ensuring prompt attention to
issues.
● Maintained accurate and up-to-date records of maintenance requests and schedules using a centralized
spreadsheet.
● Facilitated smooth move-in and move-out processes for residents, scheduling and coordinating logistics.
● Consistently upheld the company's reputation through professional communication and timely issue
resolution.
● Utilized Slack to assign tasks and coordinate with community managers, ensuring efficient team
collaboration.

REMOTE PROJECT MANAGER
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JANUARY 2021 - MARCH 2022

Technology Plantation, Lagos

● Maintained a comprehensive understanding of the company's products or services to provide accurate
and helpful information to customers.
● Maintained accurate and detailed records of customer interactions, including notes on inquiries,
resolutions, and follow-up actions.
● Managed appointment scheduling, rescheduling, and follow-ups to ensure timely lead engagement, in line
with company policy.
● Addressed and resolved customer concerns, complaints, or problems promptly and effectively.
● Communicated with customers professionally and courteously, ensuring they feel valued and heard.
● Handled customer complaints and worked to resolve their issues while maintaining a calm and
understanding demeanor as well as ensuring they feel valued and heard.

Education
Vistula University, Warsaw, Poland - 2025
Bsc. Computer Engineering

University of Benin, Nigeria - 2018
Bsc. Mathematics & Economics

Alliance Francaise, Lagos - 2016
Associate in Arts(A.A) in French Language

Skills
– Time Management – Inbound Call Proficiency –

– MS Office Expertise – CRM Software Expertise –

– Discord Expertise – Slack Expertise – Detail-oriented –

– Flexible with work Schedule and Task – Team Player –

Language
English (Native) – French (Conversational)

Certifications
Human Resource Management

Google Project Management
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Reference
Available Upon Request