Mariana

Mariana Kozak
Email: [открыть контакты](см. выше в блоке «контактная информация») Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Summary
I’m an open-minded, self-driven, and highly motivated person. I have a valuable communication skill which has enabled me to build strong relationships with customers and colleagues. My passion is what drives me to learn new things, take initiative in any situation, and to develop myself as I strengthen my career path. I’m self-motivated and able to do what need to be done, without influence from other people or situation.

Skills
• Reliable communication skills gained through my experience as a waitress, which helped me be more effectively in groups and teams
• Ability to plan, organize, and prioritize the work at hand
• Problem solving and making the proper decision
• Able to work under pressure, act quickly, and remain calm in an emergency
• Adaptable to new situations
• Teaching experience
• working in a company with an exchange program in the USA

Professional experience
Dispatcher Master Appliance repair (Sep 2022-2024)
Responsibilities:
• Receiving orders and transferring them to the technician;
• Daily communication with technicians;
• Housecall pro, callrail, trello, Google maps
• Other duties as required by the business or as assigned.

Waitress Royal Caribbean Jewel of the seas, Symphony of the seas (2016-2021)
Responsible for serving food and beverages to the guest.
Providing friendly and professional service in the restaurant and buffet area, anticipating and fulfilling their needs.
Ability to work in a team, a positive attitude and a willingness to learn.

Work with multiple nationalities and guests from all over the world.

Teacher of English (2014-2016)
• Planed lessons according kids’ knowledge and skills.
• Checked and assigned students work.
• Prepared teaching material.
• Worked with groups of kids.
• Helped pupils improve their listening, writing, speaking and reading skills via individual and group work.
• Attended social events.
Assistant waiter Royal Caribbean Allure of the seas (2012-2013)
• Well-organized and able to work in a fast-paced environment.
• Demonstrate effective communication skills and achieve excellent customer service at all times.
• The ability to work in a fast-paced environment.
• Exceptional customer service skills.

Work and travel in United States, Lifeguard Washington DC (2008 – 2008|)
• Explaining and enforcing rules, regulations, and policies to ensure the safety of patrons.
• Responding to emergencies and rescuing swimmers in danger of drowning.
• Maintaining cleanliness and orderliness of all areas.
• Maintaining records and reports.
Education
Teacher of English (2005-2011) Kamiamets-Podilsky University

Languages
• English, Ukrainian