Ilona

ILONA
YAROSHENKO
PROFILE
I am 20 years old, relocated to Lithuania in 2022. Started career as a QA
engineer showcasing adaptability and rapid skill acquisition. Started English
language learning upon arrival to Lithuania, currently advancing language
proficiency through online courses and attendance at AMES School in Vilnius.
A proactive problem solver with a passion for tackling challenges. Possesses
strong collaborative and communication skills, inspired by working with
people and fostering effective communication. Eager to learn and contribute
acquired experiences and skills to a new role.

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EXPERIENCE
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JUNIOR QA TESTER
U.S. Bank Talech
SKILLS
2022-2024
Software Testing
Conducting a full cycle of QA pre-production testing
Test Automation
Test Documentation
on experimental software and firmware, including
MS Office testing and enhancing automated test systems to
Analytical Thinking ensure developed software aligns with client
Continuous Learning specifications. Engaging in collaborative team efforts,
Problem-Solving participating in client calls, and acquiring skills such
Jira as efficient problem-solving, meticulous attention to
detail, and effective collaboration with team members.
EDUCATION
SECONDARY SCHOOL UNIVERSITY HELPDESK SPECIALIST
General educational specialized school
Zhytomyr Polytechnic University
2010-2021
2021-2022

UNIVERSITY Assisted students, faculty and staff by addressing
inquiries through various channels such as phone, email,
Bachelors degree-hotel and restaurant
business and tourism and in-person interactions. I handled technical issues
related to university systems and provided guidance on
2021-present
university policies. My responsibilities included
troubleshooting problems, offering solutions, and
escalating issues when needed. Acquired these skills:
LANGUAGE
- Clear and professional communication with customers,
Ukrainian - native addressing queries and providing assistance.
Russian - native - Strong customer-centric approach for a positive and
English - level A2.2-B1 satisfactory user experience.
- Quick and efficient resolution of customer issues,
adapting to various situations.
- Addressing customer concerns with compassionate and
empathetic.