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OLEG SYZONENKO
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Tel: [открыть контакты](см. выше в блоке «контактная информация»)
Whatsapp: [открыть контакты](см. выше в блоке «контактная информация»)
Telegram: @apos3469
Live in Thailand (ICT Time zone)

OBJECTIVES
Retired Experinced Customer Service and IT Help Desk Support Specialist is looking for Remote Job, preferably evening and night shifts in EST-New York or PST-Los Angeles Time Zones.
SUMMARY
• Extended work experience at foreign companies (in the USA)
• Over 5 years of experience in IT support and customer service for a major US financial corporation
• Excellent organizational and time management skills
• Knowledge of corporate discipline, rules, and protocols
• Advanced English C1
SKILLS
• Respectful of customers by addressing them by their name, being polite and explaining each step of the problem-solving process
• Active listening skills
• Ability to pay attention to detail.
• Staying focused on the steps to complete for each task.
• Understanding basic of the security precautions to protect client data
• Experience in a variety of CRM and Ticketing systems
• Ability to de-escalate the situation and find a way to resolve potential conflicts.
• Ability stay focused despite high-pressure time-sensitive requests.
• Prepared to work on weekend, rotational, and night shifts
TECH SKILLS
• Desktop Support (MS Windows workstations)
• MS Office Pro Suite
• Microsoft 365
• Ticketing and CRM Systems (Remedy, Zendesk, Salesforce and etc.)
• Database (MySQL, Microsoft Access, Microsoft SQL, FileMaker, Oracle)
• Adobe CS
• Google Workspace

WORK EXPERIENCE (LAST 5 YESRS)
Retired, Freelance IT Consulting
December 2022 –Present
Remote Work
• Installing new technologies and teaching end users how to operate them
• Monitor business applications via remote desktop

IT Help Desk Support Representative Level 1 Support
August 2018– November 2022
Credit Suisse AG
New York, NY
• Help clients troubleshoot their problems by asking specific questions, implementing solutions and testing the outcomes to rule out common errors
• Verify the accuracy of customer feedback to make sure they are addressing the correct part of an issue
• Work with end users, resolving their software and hardware issues in efficient manners
• Managed administrative server functions, including back-ups, upgrades, recovery management of disk space, and more
• Located root causes of technical errors and implemented prompt solutions
• Providing remote technical support via internet or phone
• Backing up and restoring files
• Maintaining operating systems by repairing hardware and configuring software

Customer Service Representative
March 2017– July 2018
Empire Technology Services
New York, NY
• Manage large amounts of incoming phone calls and emails
• Answered product and service questions and offered information on related products and services.
• Maintained a customer account information database (incl. canceling and updating customer accounts
• Placed and canceled an average of 200+ orders weekly from customers, distributors, and agents
• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

EDUCATION
Associated Degree – Computer Science
Kingsborough Community College
New York, NY, USA

Associated Degree - Electrical Engineering
National Metallurgical Academy of Ukraine
Dnipro, Ukraine

CERTIFICATIONS
• A+ Certified Technician
• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Associate (MSCA)
• Cisco Certified Network Associate (CCNA)

LANGUAGES
• ENGLISH Advanced C1
• UKRANIAN Native
• RUSSIAN Native