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Ioseb
Support manager
Рассматривает должности:
Support manager, Чат-менеджер, Інженер NOC
Возраст:
30 лет
Город проживания:
Днепр
Готов работать:
Удаленно
Контактная информация
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Ioseb Bejanidze
Nationality: Georgian Date of birth: 21/09/1995 Gender: Male
Phone number: [открыть контакты ](см. выше в блоке «контактная информация») Phone number: [открыть контакты ](см. выше в блоке «контактная информация»)
Email address: [открыть контакты ](см. выше в блоке «контактная информация»)
WhatsApp Messenger: [открыть контакты ](см. выше в блоке «контактная информация»)
Home: T. Abuseridze st., 6010 Batumi (Georgia)
Other: Via Felice Mendelssohn, Padova (Italy)
ABOUT ME
Dedicated and versatile hospitality professional with a proven track record in hotel management, customer support,
food safety and catering, and front desk service. With a passion for delivering exceptional guest experiences, I have
successfully navigated the dynamic and fast paced world of the food services and hospitality industry. My
commitment to excellence, strong leadership skills, and customer-centric approach make me a valuable asset in
creating memorable moments for tourist and ensuring operational success.
WORK EXPERIENCE
Front Desk Manager
Kartuli Hotel [ 01/05/2022 – 01/10/2024 ]
City: Batumi | Country: Georgia
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes for guests.
- Train and supervise reception staff, fostering a high standard of customer service.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Manage reservations, room allocation, and billing procedures to optimize occupancy and revenue.
- Collaborate with other departments to coordinate guest services and resolve issues.
Food Supply Manager
Kartuli Hotel [ 01/04/2021 – 30/04/2022 ]
City: Batumi | Country: Georgia
- Supervising the arrangement of food
- Checking inventory and tools
- Adhering to food safety rules and HACCP plan
- Addressing concerns from customers and staff
- Guaranteeing cleanliness standards
- Managing expenses for food services
- Delivering exceptional service to customers
- Evaluating feedback from guests
Content Specialist (remote)
Geoln.com [ 01/06/2019 – 31/12/2022 ]
City: Batumi | Country: Georgia
- Create engaging and informative content for the Geoln.com website related to tourism, real estate, and property
investment.
- Conduct market research to identify trends and keywords, optimizing content for search engines.
- Collaborate with graphic designers and web developers to enhance the visual appeal and functionality of the
website.
- Manage and update content regularly to ensure accuracy and relevance.
- Track website analytics to measure the effectiveness of content and make data-driven improvements.
Front Desk Receptionist
Colosseum Marina [ 18/05/2018 – 01/12/2018 ]
City: Batumi | Country: Georgia
- Greeted and assisted guests with check-in and check-out procedures.
- Managed phone inquiries and reservations, providing detailed information on hotel services.
- Handled guest payments, invoices, and billing inquiries accurately.
- Provided concierge services, including recommendations for local attractions and dining.
- Collaborated with housekeeping and maintenance teams to address
Tourism Distribution Manager
Sunrise Promotion [ 04/02/2017 – 01/06/2019 ]
City: Batumi | Country: Georgia
- Develop and maintain relationships with tourism partners, including hotels, travel agencies, and tour operators.
- Negotiate contracts and agreements to expand the distribution network for tourism products.
- Monitor and analyze sales data to identify market trends and opportunities for growth.
- Plan and execute marketing campaigns to promote tourism packages and services.
- Ensure the seamless coordination of tour itineraries and logistics.
EDUCATION AND TRAINING
Master's degrees - Italian food and wine
Università degli Studi di Padova [ 30/09/2024 – Current ]
City: Padova | Country: Italy | Website: https://www.unipd.it/
Bachelor of Business Administration in Tourism
Ivane Javakhishvili Tbilisi State University
City: Tbilisi | Country: Georgia | Website: https://www.tsu.ge/en
Awareness Certificate - "HACCP for catering and retail"
Department of Education and Science [ 2019 ]
City: Tbilisi | Country: Georgia
Awareness Certificate - "Wine and tourism"
Department of Education and Science [ 2019 ]
City: Tbilisi | Country: Georgia
LANGUAGE SKILLS
Mother tongue(s): Georgian | Russian
Other language(s):
English Italian
LISTENING C1 READING C1 WRITING B2 LISTENING A1 READING A1 WRITING A1
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Microsoft Microsoft Office / FIDELO Front Office, F&B / Opera (PMS) / Python Language - Basic knowledge /
Tensorflow, Keras, Pytorch, sklearn / Python (pandas, numpy, matplotlib) / Python Libraries: Numpy, Pandas,
Scipy, , Matplotlib, Sklearn / Data Science | Data Collection, Data Processing, Data Analysis, Data Visualisation / :
Ubuntu, Windows / FastAPI / Pandas, NumPy / TensorFlow / eras,keras-
core,JAX,PyTorch,Sklearn,PyWavelets,Django,NLTK,Spasy,QtPy
COMMUNICATION AND INTERPERSONAL SKILLS
Teamwork
Communication
Problem- solving
Adaptability
Fast-learner
Nationality: Georgian Date of birth: 21/09/1995 Gender: Male
Phone number: [
Email address: [
WhatsApp Messenger: [
Home: T. Abuseridze st., 6010 Batumi (Georgia)
Other: Via Felice Mendelssohn, Padova (Italy)
ABOUT ME
Dedicated and versatile hospitality professional with a proven track record in hotel management, customer support,
food safety and catering, and front desk service. With a passion for delivering exceptional guest experiences, I have
successfully navigated the dynamic and fast paced world of the food services and hospitality industry. My
commitment to excellence, strong leadership skills, and customer-centric approach make me a valuable asset in
creating memorable moments for tourist and ensuring operational success.
WORK EXPERIENCE
Front Desk Manager
Kartuli Hotel [ 01/05/2022 – 01/10/2024 ]
City: Batumi | Country: Georgia
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes for guests.
- Train and supervise reception staff, fostering a high standard of customer service.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Manage reservations, room allocation, and billing procedures to optimize occupancy and revenue.
- Collaborate with other departments to coordinate guest services and resolve issues.
Food Supply Manager
Kartuli Hotel [ 01/04/2021 – 30/04/2022 ]
City: Batumi | Country: Georgia
- Supervising the arrangement of food
- Checking inventory and tools
- Adhering to food safety rules and HACCP plan
- Addressing concerns from customers and staff
- Guaranteeing cleanliness standards
- Managing expenses for food services
- Delivering exceptional service to customers
- Evaluating feedback from guests
Content Specialist (remote)
Geoln.com [ 01/06/2019 – 31/12/2022 ]
City: Batumi | Country: Georgia
- Create engaging and informative content for the Geoln.com website related to tourism, real estate, and property
investment.
- Conduct market research to identify trends and keywords, optimizing content for search engines.
- Collaborate with graphic designers and web developers to enhance the visual appeal and functionality of the
website.
- Manage and update content regularly to ensure accuracy and relevance.
- Track website analytics to measure the effectiveness of content and make data-driven improvements.
Front Desk Receptionist
Colosseum Marina [ 18/05/2018 – 01/12/2018 ]
City: Batumi | Country: Georgia
- Greeted and assisted guests with check-in and check-out procedures.
- Managed phone inquiries and reservations, providing detailed information on hotel services.
- Handled guest payments, invoices, and billing inquiries accurately.
- Provided concierge services, including recommendations for local attractions and dining.
- Collaborated with housekeeping and maintenance teams to address
Tourism Distribution Manager
Sunrise Promotion [ 04/02/2017 – 01/06/2019 ]
City: Batumi | Country: Georgia
- Develop and maintain relationships with tourism partners, including hotels, travel agencies, and tour operators.
- Negotiate contracts and agreements to expand the distribution network for tourism products.
- Monitor and analyze sales data to identify market trends and opportunities for growth.
- Plan and execute marketing campaigns to promote tourism packages and services.
- Ensure the seamless coordination of tour itineraries and logistics.
EDUCATION AND TRAINING
Master's degrees - Italian food and wine
Università degli Studi di Padova [ 30/09/2024 – Current ]
City: Padova | Country: Italy | Website: https://www.unipd.it/
Bachelor of Business Administration in Tourism
Ivane Javakhishvili Tbilisi State University
City: Tbilisi | Country: Georgia | Website: https://www.tsu.ge/en
Awareness Certificate - "HACCP for catering and retail"
Department of Education and Science [ 2019 ]
City: Tbilisi | Country: Georgia
Awareness Certificate - "Wine and tourism"
Department of Education and Science [ 2019 ]
City: Tbilisi | Country: Georgia
LANGUAGE SKILLS
Mother tongue(s): Georgian | Russian
Other language(s):
English Italian
LISTENING C1 READING C1 WRITING B2 LISTENING A1 READING A1 WRITING A1
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Microsoft Microsoft Office / FIDELO Front Office, F&B / Opera (PMS) / Python Language - Basic knowledge /
Tensorflow, Keras, Pytorch, sklearn / Python (pandas, numpy, matplotlib) / Python Libraries: Numpy, Pandas,
Scipy, , Matplotlib, Sklearn / Data Science | Data Collection, Data Processing, Data Analysis, Data Visualisation / :
Ubuntu, Windows / FastAPI / Pandas, NumPy / TensorFlow / eras,keras-
core,JAX,PyTorch,Sklearn,PyWavelets,Django,NLTK,Spasy,QtPy
COMMUNICATION AND INTERPERSONAL SKILLS
Teamwork
Communication
Problem- solving
Adaptability
Fast-learner
Другие резюме этого кандидата
Удаленно
Ioseb Bejanidze Date of birth: 21/09/1995 Nationality: Georgian Gender: Male Phone number: (Mobile) Email address: Whatsapp Messenger: Address: T. Abuseridze st. 49, 6010, Batumi, Georgia (Home...
Днепр
Ioseb Bejanidze Nationality: Georgian Date of birth: 21/09/1995 Gender: Male Phone number: Phone number: Email address: WhatsApp Messenger: Home: T. Abuseridze st. 49, 6010 Batumi (Georgia...
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/10410028/