Алла

ALLA GRINKO
Cell: [открыть контакты](см. выше в блоке «контактная информация»)
EMAIL: [открыть контакты](см. выше в блоке «контактная информация»)

Customer Service & Office EXECUTIVE PROFILE
Management Professional.
With 30 years of experience in the field of Customer Service
Objective and administration as follows:

• 2 years of office management in UAE
To achieve the role’s efficiency
through customer services • 5 years of administrative work experience in UAE
coordination and smooth office • 7 years of customer service work experience
administration with excellent
• 9 years of secretarial experience
organizational skills, outmost
attention to detail, accountability, • 2 years of the guidance for Canadian Visa
effective multitasking, and application process
and professional courtesy.

KEY SKILLS

IT Skills • Excellent organizational and social interaction skills
• Able to remain confidential all the time, to meet
• MS Office 360 (Word and tight deadlines and take initiative.
Excel, Outlook, PPT, etc…) • Efficient time management skills
• CRM:1C (versions 7.7,8.2) • Strong customer service skills, courteous, polite
• Oracle telephone manners.
• Courtesy in handling phone calls, inquiries, requests,
assisting visitors.
• Able to compile, analyze and present material
clearly and concisely.
Education
• Meticulous attention to detail.
Business Administration & • Exceptional multitasker, efficient in organizing and
Correspondence Diploma prioritizing work
College of Business Administration, • Worked with various CRM systems, including
Odessa region, Ukraine preparation of sales documentation.
(High Distinction) • Efficient communication with all team members in
various functional areas and
Spoken Languages • across organization levels
English (fluent), Ukrainian (native), • Ability and experience to support with on-boarding
Russian (fluent, second native) new joiners

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CAREER PROGRESSION

Chain Sales Executive - Freelancer
LiveGood Wellness – Dubai, UAE
Dec 2023 - Current

SENIOR EXECUTIVE CUSTMER SERVICE
VFS Global/Hexaware Technologies BSP, UAE, Dubai
May 2022- Nov 2023

Scope of work:

• Ensured customer support with any issues related to the organization’s mission and
services.
• Resolved customers’ concerns and answered additional questions related to the
procedures.
• Oversaw customer satisfaction surveys and ensured consistent business efficiency by
handling and analyzing all cases and pending resolution enquiries.
• Overseen gathering confidential and personal data while adhering to GDPR
compliance.
• Coordinated cases resolution and ensured all customers were well attended.
• Escalate complex cases to the management, when required.

OFFICE MANAGER
Valuepharma Medical Equipments, UAE, Sharjah
Sep 2020 – May 2022

Scope of work:

• Oversaw general office operations, maintained friendly working environment and
atmosphere.
• Assisted sales team by professionally directing the flow of information and traffic of
enquiries.
• Coordinated appointments and meetings and managed the General Manager’s
schedule.
• Coordinated domestic and international travel, including flights, hotels, and car rental
reservations.
• Managed purchasing office supplies and equipment maintained proper stock levels.
• Performed special assignments, when directed by the management.
• Coordinated admin support for the Sales Manager and Marketing Department
• Planned and assisted with conferences attendance, company events.
• Greeted visitors, responded to all incoming calls, and delivered smooth and courteous
client service.
• Organized files, work areas, and ensured office equipment is fully operational.
• Assisted with HR tasks of onboarding of new hires.
• Scheduled interaction internal and external meetings for the General Manager

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Administrator
Dynamic Hospitality, UAE, Dubai
Dec 2014 – Jul 2020

Scope of work:

• Managed the branch’s administrative routine, in addition, providing support to other
teams.
• Proactively proposed to improve efficiency of administrative operations, initiated
solutions
• Ensured that all operational requirements are met in a timely manner.
• Coordinated internal and customer meetings and events.
• Responded to incoming email queries and general admin correspondence.
• Managed admin and office related supplies such as stationery, equipment, and
furniture
• Received and dispatching deliveries/documentation, mail, courier
• Assisted Operations supervisor with HR related on-boarding staff, and off-boarding team
members, ensure proper handover is maintained.
• Responded and resolving telephone and in-person enquiries, and concerns.
• Greeted customers and visitors with courtesy and hospitality.
• Make sure that the operational system is fully functional, troubleshoot when needed.
• Oversaw appearance of the workspace and functional areas
• Proactively took initiative to solve operational issues.

Administrative Assistant (maternity cover) Sep 2014 - Dec 2014
Abstract Group Ltd.- Dubai, UAE

Retail Supervisor Sep 2013 - Sep 2014
Office Prestige - Odessa, Ukraine

Sales Consultant Sep 2011 - Sep 2013
Santa Alka - Odessa, Ukraine

Wholesale Supervisor Pharmacom Ukraine - Nov 2008 - Nov 2011
Odessa, Ukraine
(wholesale of pharmaceutical supplies)

Senior Retail Consultant July 2004- Oct 2008
Palmira-Ruta - Odessa, Ukraine
(Monarch, fashion footwear)

Administrative Secretary July 1994 - Sep 2003
Ukrainian military, Odessa district Aviation
division, Ukraine

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