Тетяна

Tetiana Kozoriz
Trainee/Junior IT Business Analyst

[открыть контакты](см. выше в блоке «контактная информация»)
Tel: [открыть контакты](см. выше в блоке «контактная информация»)
Dnipro, Ukraine
LinkedIn

I am seeking a new opportunity as a Junior IT Business Analyst, leveraging my passion for identifying
optimization opportunities and assisting others.​
Expertise in requirements elicitation, workshop facilitation, and documentation management. Experienced
in delivering client training and support, cross-functional collaboration, and technical liaison roles.
Excellent communicator.

Skills
○​ Proficient in System Applications and Products in Data Processing (SAP) and experienced in
Customer Relationship Management technology (CRM), Slack.
○​ Have strong analytical, planning, and organization skills.
○​ Evaluate business processes, clarife requirements and uncover areas for improvement.
○​ Analyze, refine and document business processes and create new models that support the
business.
○​ Moderate and conduct meetings and presentations to share ideas and findings.
○​ Experience to work at a multi-function product team, including interacting and following-up with
multiple stakeholders.
○​ Agile team player.

Professional Experience
●​ Paws of peace Sweden- Ukraine (2022- current)
Vice-president, volunteer
○​ Together with a volunteer developer, we analyzed the needs for delivering humanitarian aid and
created the app “Paws of Peace.” .
○​ Organize and provide board meetings with establishing future decisions for course for
organization.
○​ Control and organize and create the necessary documents for the project - “Sterilization of
homeless cats and dogs” in Ternopil, Kryvyi Rih.
○​ Lead events with a goal for cooperation with volunteers and future members, donors.
○​ Everyday communication in English with members, donors, co-partners.
○​ Sorting, packing, and shipping humanitarian aid to Ukraine.

●​ Simply Contact Dnipro, Ukraine (2024- 2025)
Support manager in contact center (Wizzair, Bolt Food)
○​ By using analytic skills, identify the best solutions to the needs of customer, courier, provider.
○​ By collaborations with teams, ensuring quality standards are maintained.
○​ Attentionally to details with accuracy and clarity filling in necessary professional documents.
○​ Identifying and addressing gaps in current products.

●​ Svenska med baby Stockholm, Sweden (2023)
Event manager
○​ Spearheaded business process enhancements by meticulously gathering stakeholder requirements
and realised them through event themes, identified suitable guests (Linkedin, Manpower, and
 Skatteverkets and etc.)
○​ Orchestrated seamless event execution from conception to completion, managing participant data
and delivering on-site support services.

●​ UBI Solutions Paris, France (2022-2023)
Customer Service Support Representative
○​ Engaged in pre-sales customer interactions through cold calls, arranged meetings, and created
tailored presentations.
○​ Simplified the concept of RFID tags and explained their practical benefits during customer
conversations.
○​ Support product managers and product team by detailing the requirements to drive development
of new features or changes in existing.

●​ METINVEST Kyiv, Ukraine (2019–2022)
Area Sales Manager
○​ Directed both front and back-office operations across the CIS market, achieving an outstanding
monthly sales growth rate of 45% through strategic planning and execution.
○​ Performed requirements analysis, e.g. proactively and reactively following up on legal and
compliance requirements in certain countries.
○​ Effectively communicate my insights and plans to cross-functional team members and
management.

●​ Interpipe Ukraine (Rail Division) Dnipro, Ukraine (2016-2019)
Customer Service Support Representative
○​ Executed back-office operations for key markets including North America, CIS, and Asia,
specializing in tender preparation and proficient project management.
○​ Was acting as a liaison between clients and the development team, ensuring effective
communication and understanding of project goals.
○​ Facilitated seamless communication between clients and development teams, ensuring a clear
understanding of project objectives and fostering productive collaboration.
○​ Presented actionable insights and recommendations to technical and non-technical stakeholders,
driving informed decision-making processes.
○​ Collaborated closely with development teams to propose and prioritize product enhancements
based on client feedback, optimizing product performance and user satisfaction.
Education
○​ Master of Arts (MA) in Finance and Credit, 2013. Dnipro University of Technology, Ukraine
○​ Bachelor of Arts (BA) in Finance and Credit, 2012. Dnipro University of Technology, Ukraine.

Courses
○​ Business Analysis Course, IAMPM club (October 2024)
○​ Agilt Leadership Base, Jobbmatchad (January 2024).
○​ Business Analysis Fundamentals, Udemy (December 2023).
○​ Quality Assurance in Game industry, Game gathering Academy (September 2021).
○​ Programming on Python Language, LevelUp (May 2019).
Languages
○​ Swedish: Level C
○​ English: Professional proficiency
○​ Ukrainian: Native speaker

References are available on request.