Roxanne

ROXANNE Kyiv, Ukraine

GVOZDETSKA
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ABOUT ME WORK EXPERIENCE
I am a proactive and results-
INSIGNIA GROUP Lifestyle Manager/ Back Office Supervisor
driven professional with a
OF COMPANIES
strong background in Kyiv • Was in charge of team sales activities, supervising five
hospitality and operations Dec 2019 - Dec 2024 direct reports and ensuring a smooth workflow, timely
management. Known for my request handling, and preparation of the team
schedule.
trustworthiness, attention to
detail, and great time • Handled a wide range of client and internal corporate
management, I excel in requests, such as hotel bookings through loyalty
leadership roles that require partner programs, booking systems, or via DMC
creative approach and companies; direct communication with hotel
reservations and guest service teams to resolve issues
strategic vision. My easy-going
or manage booking changes; arranging transfers and
personality allows me to build complex travel logistics; calculating and booking
strong relationships and foster corporate travel arrangements, including flights, hotels,
positive team environment. I meeting rooms, restaurants, and more worldwide.
truly enjoy working with
• Responsible for sourcing optimal solutions within the
individuals who bring a critical defined budget and ensuring services met or exceeded
mindset and a sense of humor, expectations.
as these qualities enrich a
• Accountable for overall request quality and CRM
team collaboration.
fulfillment, invoice collection and payment tracking, and
maintaining accurate records in the CRM system.
• Worked closely with the financial accountant to ensure
zero discrepancies and full accuracy in reporting.
EDUCATION
• Recognized for performance and leadership within the
team.
BACHELOR
Kyiv Economic Institute of
Management /
Kyiv / HOLLAND International Concierge
2009 AMERICA LINE
Jan 2019 - Jul 2019 • Managed group events, providing bilingual translation
• Faculty: Tourism and of daily programs.
Hospitality Management
• Guided groups and VIP guests, ensuring excellent
service and guest satisfaction.
• Promoted to a solo role, dealing with VIP clients and
SKILLS their experiences onboard.
• Worked closely with different departments and
PROFICIENT WITH MICROSOFT immigration officers, ensuring the accuracy of all
OFFICE, CANVA, VARIOUS CRMS, AI documentation and reports.
TOOLS, TEAM MESSENGERS AND
OTHER PROGRAMMES • Trained new team members, ensuring their smooth
onboarding and integration.
KNOWLEDGABLE IN LUXURY TRAVEL
• Facilitated team meetings to enhance efficiency and
INDUSTRY AND HIGH-END HOSPITALITY
SERVICES
quality of services.

STRONG LEADER AND MENTROR
NORWEGIAN International Guest Service
CONFIDENT PROBLEM SOLVER AND CRUISE LINE
Jul 2016 - Sep 2018 • Responsible for servicing international and non-English-
DECISION MAKER
speaking guests, ensuring a first-class cruise
experience.
ABILITY TO NAVIGATE
AUTONOMOUSLY AND MANAGE THE • Was in charge of daily program translation and
TEAM embarkation/disembarkation documentation.

ABILITY TO OVERSEEING OPERATIONS • Maintained seamless coordination with multiple
AND MEETING DEADLINES departments—including Group Coordinators,
Housekeeping, Medical, Security, Revenue, and
ABILITY TO SEE A LARGER PICTURE Restaurant Managers—while liaising effectively with
WHILE FOCUSING ON EFFICIENCY Senior Management. Was recognized for excellence in
service by the ship’s management several times for
ABILITY TO PRIORITIZE THINGS IN A outstanding leadership and performance. Was honored
DYNAMIC ENVIRONMENT with a star for excellence in guest service.
• Managed announcements, completed tasks, and tracked
QUALITY AND PRODUCTIVITY
PERFORMANCE MANAGEMENT
key target reports for each voyage.

FUJAIRAH ROTANA Assistant Guest Service Manager
RESORT AND SPA
COURSES 5* • Managed complex tasks and coordinated guest
Fujairah, UAE requests, ensuring timely and personalized service and
May 2014 - May 2016 approach to every guest.
BUSINESS CLASS
CONSOLIDATOR- BASIC • In charge of guest service desk team members,
ensuring adherence to standards of performance.
COURSE
2018 • Managed all VIP guest arrivals and departures,
JAN 2018 - DEC 2018 ensuring tailor-made experiences.
• Coordinated group arrivals and site inspections and
STCW AND SECURITY was responsible for amenities placement and room
allocation.
AWARENESS
CROWD MANAGEMENT, • Responsible for the overall scores and performance of
6 team members.
SUSTAINABILITY AND
ENVIRONMENTAL
PROTECTION, LIFE AT
SEA AND SHIP LANGUAGES
EMERGENCY
UKRAINIAN ENGLISH
PROTOCOLING
JAN 2016 - DEC 2016

DESTINATION
MANAGEMENT AND
TEAM LEADERSHIP PERSONAL DETAILS
JAN 2014 - DEC 2014
Date of birth Nationality
15 Dec 1987 Ukranian
INTERNATIONAL GUEST
SERVICE
NORWEGIAN CRUISE
LINE
JUL 2016 - SEP 2016