Roxanne

Roxanne Gvozdetska
ABOUT ME
CONT ACT DET AILS
I am a proactive and results-driven professional with a strong
background in hospitality and operations management. Known for my
[открыть контакты](см. выше в блоке «контактная информация») trustworthiness, attention to detail, and great time management, I excel in
[открыть контакты](см. выше в блоке «контактная информация») leadership roles that require creative approach and strategic vision. My easy-going
personality allows me to build strong relationships and foster positive team
Kyiv, Ukraine (Current Location)
environment. I truly enjoy working with individuals who bring a critical mindset and
Date of birth: 15. 12.1987 a sense of humor, as these qualitiess enrich a team collaboration.

SKILLS AND ASSET S WO RK EXPERI ENCE

Proficient with Microsoft Office, Canva, various CRMs, AI Lifestyle Manager/ Back Office Supervisor
tools, team messangers and other programmes; Insignia Group of Companies DEC 2019-DEC 2024
Knowledgable in luxury travel industry and high-end Was in charge of team sales activities, supervising five direct reports and ensuring a
hospitality services; smooth workflow, timely request handling, and preparation of the team schedule.
Strong Leader and Mentror; My key responsibilities included handling a wide range of client and internal corporate
Confident problem solver and decision maker; requests, such as hotel bookings through loyalty partner programs, booking systems,
or via DMC companies; direct communication with hotel reservations and guest
Ability to navigate autonomously and manage the team service teams to resolve issues or manage booking changes; arranging transfers and
Ability to overseeing operations and meeting deadlines; complex travel logistics; calculating and booking corporate travel arrangements,
Ability to see a larger picture while focusing on including flights, hotels, meeting rooms, restaurants, and more worldwide. I was
efficiency; responsible for sourcing optimal solutions within the defined budget and ensuring
Ability to prioritize things in a dynamic environment; services met or exceeded expectations.
Quality and productivity performance management. I was also accountable for overall request quality and CRM fulfillment, invoice
collection and payment tracking, and maintaining accurate records in the CRM
system. I worked closely with the financial accountant to ensure zero discrepancies
LANGU AGES and full accuracy in reporting.
Ukrainian - Native Speaker
English - Advanced During my five years with the company, I was recognized for both my performance
and leadership within the team.

EDUC AT ION
International Concierge
Kyiv Economic Institute of Management Holland America Line JAN2019-JUL2019
Managed group events, providing bilingual translation of daily programs.
Guided groups and VIP guests, ensuring excellent service and guest satisfaction.
Faculty: Tourism and Hospitality Management
During my contract, I was promoted to a solo role, dealing with VIP clients and their
Degree: Bachelor
experiences onboard.
City: Kyiv, UA
Worked closely with different departments and immigration officers, ensuring the
Years of study:
accuracy of all documentation and reports.
SEP2005-JUN2009
Trained new team members, ensuring their smooth onboarding and integration.
Facilitated team meetings to enhance efficiency and quality of services.
COURSE OR CERT IFICAT E
International Guest Service
Business Class Consolidator- basic course Norwegian Cruise Line JUL2016-SEP2018
2018 Responsible for servicing international and non-English-speaking guests, ensuring
STCW and Security Awareness a first-class cruise experience.
Crowd Management Was in charge of daily program translation and embarkation/disembarkation
Sustainability and Environmental Protection documentation.
Maintained seamless coordination with multiple departments—including Group
Life at Sea and Ship Emergency Protocoling
Coordinators, Housekeeping, Medical, Security, Revenue, and Restaurant
2016
Managers—while liaising effectively with Senior Management. Was recognized for
Destination Management and Team Leadership excellence in service by the ship’s management several times for outstanding
2014 leadership and performance. Was honored with a star for excellence in guest
service.
Managed announcements, completed tasks, and tracked key target reports for
each voyage.

Assistant Guest Service Manager
Fujairah Rotana Resort and Spa 5* Fujairah, UAE MAY 2014-MAY2016
Managed complex tasks and coordinated guest requests, ensuring timely and
personalized service and approach to every guest. Was in charge of guest service
desk team members, ensuring adherence to our standards of performance.
Managed all VIP guest arrivals and departures, ensuring tailor-made experiences
at all times. Coordinated group arrivals and site inspections and was responsible
for amenities placement and room allocation. Responsible for the overall scores
and performance of 6 team members.