Личные данные скрыты

VOLODYMYR
MAISTRENKO
SUPPORT MANAGER

EXPERIENCE

SUPPORT MANAGER
STRUCTURE

063 128 13 13 2023 – 2024

Technical customer support via online chat and incoming calls
[открыть контакты](см. выше в блоке «контактная информация»)
(English only)
Processing written requests from clients via E-mail
@inkmane
Reporting
Working with Jivo Chat, Mattermost, Jira, Confluence, Zendesk.

SKILLS
SUPPORT MANAGER
BOOSTEROID
English at C1 level
2020 – 2021
Excellent communication skills,
Technical customer support via online chat and incoming calls
ability to listen and connect with a
(English only)
variety of people
Processing written requests from clients
Effective time management and
Reporting
ability to multitask Working with Intercom, Mattermost, Jira, Confluence,
Work with various software for Zendesk.
customer support and project
management SCREENWRITER, AUTHOR OF ARTICLES
High degree of responsibility and (COPYWRITING, REWRITING)
FREELANCER
reliability in performing tasks
2013 – present
Ability to quickly adapt to new
conditions and tasks Copywriting of articles in Ukrainian, Russian and English
Writing scenarios for videos in Ukrainian, Russian and English
Ability to work in stressful
Editing finished articles and scenarios
situations and remain calm
Ability to work effectively in a
PRESENTER, SOUND ENGINEER
team and maintain a friendly MAFIA/MRCAT/TUSABAR/LUXURY KARAOKE/KARAOKE "KHRESHCHATYK"
environment
2014 - 2016
Effectively planning and
Doing a lot of job. Literally.
organizing events and tasks
Maintaining a friendly atmosphere in the hall
Setting up audio equipment and choosing music
Resolving conflicts between guests

EDUCATION COURIER
DENTAL CLINIC "DENTAL DESIGN"

GAVROSYA MEDICAL COLLEGE 2014
2015 - 2017 Delivery of dental equipment throughout Kyiv