Анастасия

BORYS ANASTASIIA

Enthusiastic advocate of emotional intelligence with 4
years of individual therapy experience. Thrives in
collaborative environments and excels as a "service
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player." Enjoys multitasking and embraces active growth-
oriented tasks. Positive and approachable communicator
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@takaya_nastyaa
Experience
Ukraine, Odessa

Education July 2023- December 2023
Certificates Gagarinn Group l Ukraine, Odessa
Learning and Development Manager
Bachelor of Environmental Developed and implemented strategies for personnel development and
Safety and Hydraulics training in accordance with company goals. Conducted training needs
analysis and designed training programs for staff. Collaborated with
Odessa National Polytechnic
department managers to determine training and development priorities.
University Monitored and evaluated staff qualifications and skills levels. Prepared
2017 - 2021 reports on the performance of the quality department and staff
qualifications. Identified and resolved issues related to staff training and
COACHING: THE MINDSET development. Provided consultations on training and development to
OF A WINNER managers and employees.

International Education
Center 2019 - 2023
2023
Gagarinn Hotel l Ukraine, Odessa

Front office manager
Expertise I was responsible for overseeing all front desk operations, ensuring smooth check-in
and check-out processes, managing guest inquiries and concerns, and
coordinating with other departments to provide exceptional customer service. I
LMS supervised a team of front desk staff, conducted training sessions, and
implemented strategies to improve efficiency and guest satisfaction. I also handled
Bitrix 24 room reservations, billing, and financial transactions. Additionally, I maintained
accurate records, prepared reports for management, and resolved any issues that

Human Resources arose during guests' stays.

2018 - 2019
Language Gagarinn Hotel l Ukraine, Odessa
Receptionist
English - Intermediate I greeted and registered guests, answered phone calls and emails, and handled
room reservations and cancellations. I provided information about hotel services
Ukraine - Proficient and local attractions, processed payments, and issued room keys. I also assisted
guests with requests and resolved any issues that arose, maintaining order and
Russia - Proficient cleanliness in the reception area