Ігор

Resume

Derecha Іhor

Number, month and year of 9 April 1992 . Kharkiv
birth, E-mail: [открыть контакты](см. выше в блоке «контактная информация»)
Phone: [открыть контакты](см. выше в блоке «контактная информация»))
Home address: Kharkiv, Newton str, 104
purpose: engineer
education: 2009 – 2014 student of Kharkiv National University of Radio Electronics

Faculty: Automation and Computer Technologies.
Specialty: ACIT (Automation and Computer-Integrated Technologies).
Graduated from the Bachelor's degree with honors in 2013.
2012 – 2014 - training at the Faculty of Postgraduate Education of Kharkiv National
University of Radio Electronics. I received 2 higher education in specialty: electronic
devices and automation of banking systems

Experience of work October 2023 - present - Support Engineer at Telesens
• Support, testing and development of new modules for IVR
• Development of new models for the Zoryana Kyivstar chatbot using the Nuance platform
• Work with IVR, sql, VisualBasic, JSON, html and code refactoring
• Working with jira and confluence tasks

February 2021 - October 2023 - BS Customer Support Engineer at SoftServe
• Experience in technical support
• Active skills in using SQL scripts
• Software testing (web and mobile) and communication with the development department
• Knowledge and experience with MS SQL and website deployment and support
• Testing and skills in QlikView system
• Stress tolerance, ability to handle a large number of requests
• Oral and written communication skills
• Ability to work in a team

October 2016 - January 2021 - Specialist of technical support and Database
administration at STV Group
• Data sampling using SQL queries
• Installation and administration of operating systems of the MS Windows family (2008, 7,
10), and MS Office (2003-2016).
• Database administration
• Development and support of telecommunication infrastructure in offices
• Interaction with telecommunication operators for the purpose of stationary
communication at points of sales, as well as further support of telecom services
• Experience in working with data acquisition terminals, refinement, setup, replacement of
components
• Support of office, accounting, software
• Set up tablets and support for further work for sales representatives

March 2015 - October 2016 - Senior Engineer of the Support Division for Regional IT
Infrastructure at PUMB Bank
Area of responsibility Kharkiv region, Sumy region, Poltava region, m.Lozova, m. Shostka
Opening new sales outlets (POSs) and outlets
• Interaction with telecommunication operators for the purpose of stationary
communication at points of sales, as well as further support of telecom services
• Administration of personal computers
• Supporting the working status of the PC fleet at sales points and offices
 P
A • Development and support of telecommunication infrastructure in regional offices
G • Experience in Active Directory Domain Services 2003/2008 R2 Standard
E • Flashing POS terminals for debugging and installation in stores
2 • Introduction of antivirus system Symantec, monitoring of viral activity
• Maintenance of ATMs and self-service terminals (monitoring, remote work, hardware
repair).

November 2014 - March 2015 - regional information technology specialist in the Kharkiv
region Renaissance Capital Bank.
Area of responsibility Kharkiv region, Sumy region, Poltava region, m.Lozova, m. Shostka.
• Customizing, upgrading and repairing your PC
• Opening new sales outlets (POSs) and outlets
• Interaction with telecommunication operators for the purpose of stationary
communication at points of sales, as well as further support of telecom services
• Supporting the working status of the PC fleet at sales points and offices
• Development and support of telecommunication infrastructure in regional offices

July 2013 - November 2014 - a leading specialist in the Information Systems Division of
the Harod Bank, UkrGasBank, I am engaged in the preparation of technical equipment and
telecommunication equipment and its transfer to operation in accordance with official
duties. Functional duties also include regular maintenance work on technical means,
replacement of consumables.

achievement: 2013 – The winner of the technical projects contest "Business-Tech project ASSISTANT"
Project name: Umnyy Dom hardware and software complex.
2012 - participant of the IV All-Ukrainian Student Olympiad "Mechatronics in Mechanical
Engineering".

Sports hobbies 2009-2012 – Three-time champion in the team of Kharkiv National University of Radio
electronics from checkers, among students of higher educational institutions of III-IV
accreditation levels.
2004 - bronze medalist of the Championship of Ukraine from checkers 64.
2005 - Silver winner of the Ukrainian Championship from the checkers 64.

Personal qualities: Responsibility and reasonable initiative, purposefulness, punctuality, decency, ability to
work in a team, self-assured

Additional Information: I do not have a candidate for a master of sports from checkers, bad habits, married, a level
of knowledge of a foreign language - English is average.

Proffesional skills PC (personal computer) - advanced user (Windows, MS Office, Internet, Matlab, Mathcad)
Self-studying on video tutorials JS, HTML, CSS, SQL.