Tetiana

Tetiana PIKALO
[открыть контакты](см. выше в блоке «контактная информация»)| [открыть контакты](см. выше в блоке «контактная информация») | Ukrainian citizen, single | +6 Years in
Hospitality | Ukrainian, Russian & English

EXECUTIVE SUMMARY

Dedicated and guest-oriented hospitality professional with extensive experience in front desk operations,
guest relations, and F&B services. Proven ability to enhance customer satisfaction and streamline operational
efficiencies. Fluent in Ukrainian, English, and Russian, adept at handling high-pressure environments with poise and
professionalism.

PROFESSIONAL BACKGROUND

Mercure Dubai Barsha Heights Hotel Suites - Guest Relations Officer | March 2023 - December 2023

• Efficiently handle VIP amenities and arrivals, ensuring personalized guest experiences
• Oversee room blocking for VIP and loyalty members, managing alerts and traces
• Responsibly handle guest communications, including email correspondence and online review responses
• Collect and update guest preferences in ACDC, improving service customization
• Liaise with departments to address guest feedback, especially concerning low scores
• Prepare daily review reports and assist in showroom and room moves
• Address guest complaints, coordinating with Duty Manager for prompt resolution
Al Bandar Rotana Hotel. Dubai, UAE - F&B Ambassador | March 2022 - December 2023
• Delivered consistently professional, friendly, and engaging service
• Welcomed and escorted guests, provided menus, and ensured special attention to guests with specific needs
• Ensured timely and standard adherence in F&B orders and outlet reservations
• Maintained comprehensive knowledge of menus and promotions for effective recommendations
Anex Tour, Turkey & Dubai, UAE - Transfer Guide/Sales-controller | May 2018 – March 2022
• Managed airport meet-and-greets, transfers to hotels, and provided essential vacation and flight
information
• Prepared daily sales reports and monitored guest service quality
• Resolved issues through regular interaction with stores and problem-solving
EDUCATION

BA in Management of Administration
Kharkiv State University of Food Technology and Trade | 2015-2018
Hotel and Restaurant Business
Kharkiv College of Trade and Economics | 2012-2015

FURTHER INFORMATION

COMPUTER SKILLS
Microsoft Office Suite, Amadeus, SAMO – tour programs, Opera, Vicas, RedBerry, MessageBox
INTERPERSONAL SKILLS
Leadership, Adaptability, Empathy & Customer Focus, Communication, Conflict Resolution, Fast learner, Teamwork
INTERESTS
Passionate about exploring diverse cultures and cuisines through travel and culinary experiences
Committed to continuous learning in the hospitality industry and personal development through reading
Enjoys participating in community service and engaging in cultural exchange activities
REFERENCES
Mohammed Elatik Room Division Manager in Mercure Dubai Barsha Heights Hotel Suites [открыть контакты](см. выше в блоке «контактная информация»)