Ірина

Irina Zhuravlova

PERSONAL DETAILS
age – 40
e-mail – [открыть контакты](см. выше в блоке «контактная информация»)
contact telephone number – [открыть контакты](см. выше в блоке «контактная информация»)
location – Brovary, UKRAINE

QUALIFICATIONS:
2009 – Graduated from P. Mohyla State University, got a master’s degree as a teacher of the English language.
2007 – Graduated from the Mykolayiv V.O. Sukhomlynsky State University, got a specialist degree as a teacher of English and German languages.

CAREER HISTORY

January 2022 – February 2024
ENGLISH TUTOR – Sellerlogic GMBH IT Company
• Planning and delivering well-structured English classes to the company staff based in Germany and Ukraine. Working with students of Elementary, Pre-Intermediate, Intermediate, and Upper-Intermediate level.
• Developing curriculum to meet the needs of IT specialists, in particular Developers, PMs, POs, QAs, and Support Staff.

August 2018 –November 2020
CUSTOMER SUPPORT SPECIALIST – Smartflow IT company
• Assisting clients in timely manner; suggesting appropriate FAQs, doing research of the issue, escalating the issue to an appropriate specialist if necessary, building rapport with the clients and ensuring customer loyalty
• Writing FAQ articles related to new features of the product.
• Taking part in trainings organized by the company to upgrade technical and communication skills.
January 2017 –August 2018
TEACHER – online English school Trinity
Duties:
• Planning and delivery of well structured lessons which engage and motivate students
• Developing curriculum and extra educational materials
• Contributing to experience exchange programs
• Hiring new staff to carry out English lessons following school curriculum.

November 2014 – December 2016
ENGLISH TUTOR – IT company Scopic Software
• Planning and delivery of well-structured English lessons to the company staff from Ukraine, Armenia, Vietnam. Working with students of Elementary, Pre-Intermediate, Intermediate, and Upper-Intermediate level.
• Developing curriculum to meet the needs of IT specialists.
• Assisting a recruiting manager, organizing and conducting screenings with applicants, working with relevant software.

November 2011 – April 2014
ENGLISH TUTOR – online English school English Dom
Duties:
• Planning and delivery of well structured lessons which engage and motivate students
• Developing curriculum and extra educational materials
• Contributing to experience exchange programs
• Writing articles related to learning English process for a company website, assisting to a content manager.
May 2012 – September 2012
SALES AND CUSTOMER SERVICE REPRESENTATIVE – American distributing company “Onyx Enterprises”
Duties:
• Answering phone calls, dealing with potential customers and solving current customer’s problems
• Writing business email letters to customers and manufactures
• Managing resources effectively and ensuring appropriate value for money
November 2010 – November 2011
EDITOR/TRANSLATOR – translations agency “Ttranslations”
Duties:
• Translation of all kinds of documents (juridical, technical, social and political, fiction etc.) – translation to/from English and Russian.
• Editing and correcting the texts translated
• Planning and drawing the in-company reporting and managing documentation
April 2010 – September 2010
ENGLISH TUTOR - Local English language courses “Lardan”
Duties:
• Planning and delivering lessons for both groups of students and individuals
• Participating in tutorial workshops conducted by both Russian and English teachers
• Organizing and supporting a range of extra-curricular activities
September 2008 – February 2010
PROFESSOR’S ASSISTANT /PROFESSOR OF ENGLISH – Nikolayev V.O. Sukhomlynsky State University
Duties:
• Planning and delivering lessons in English practical course, English Grammar and English Phonetics
• Managing the department’s planning and reporting documentation
• Planning, preparing and reviewing the curriculum with other staff
• Participating in scientific meetings, making research, contributing articles to specialized publication
• Participating in tutorial workshops and seminars, writing minutes
• Accounting professor’s working hours
• Contributing to development and implementation of educational materials and curriculum
• Organizing and supporting a range of extra-curricular activities

KEY SKILLS AND COMPETENCES
• Able to create effective and positive working environment
• Familiar with Google Workspace, Microsoft Office, and Excel
• Basic data validation and quality checks