Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10609271/

Опыт работы

Text Reviewer with Russian / English

с 06.2024 по 05.2025 (1 год)
Concentrix CVG International Sp. z o.o, Дистанційно (IT)

Reviewed lines of text to determine if it was appropriate for the different audiences (children and older players) and sorted the text into predefined categories.
Suggested text that could circumvent the text filter.
Reviewed and maintained professionalism with all types of potential content.
Encountered all variety of content, including content that is inappropriate. Showed appropriate judgement in alerting others when encountering content that requires further action.

Customer support advisor

с 03.2022 по 06.2024 (2 года 4 месяца)
Concentrix, Дистанційно (IT)

Resolved customer inquiries via ticketing system covering topics such as account access, payments, withdrawals, promotions, responsible gaming, and terms and conditions.\

Handled queries with a professional and approachable attitude.
Have taken ownership of customer issues and ensuring timely resolution.
Followed company protocols while maintaining high standards of service.
Have met individual and team performance goals.
Stayed up-to-date with job-related knowledge and trends.

Образование

Hillel

QA manual, Одеса
Среднее, с 2023 по 2024 (1 год)

QA manual 4 months

Знания и навыки

• Клієнтоорієнтованість
• Робота з клієнтами
• Урегулювання конфліктів
• Комунікабельність
• Користувач Salesforce
• Адаптивність
• Аналітичне мислення
• Zendesk
• Salesforce DMP
• Slack
• Google Workspace

Знание языков

• Украинский — свободно
• Английский — продвинутый

Дополнительная информация

I am from Odessa
Place of residence Varna
please, non voice support only
part time employment is considered also
Russian language - native also