Liia
Customer support representative
- Возраст:
- 29 лет
- Город проживания:
- Львов
- Готов работать:
- Удаленно
Контактная информация
Соискатель указал телефон .
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10631641
Загруженный файл
Это резюме размещено в виде файла. Эта версия для быстрого просмотра может быть хуже, чем оригинал резюме.
IT SUPPORT MANAGER LVIV, UKRAINE [
DETAILS PROFILE
Lviv Evolved from chat operator to pre-sale lead. Expert in site-building, troubleshooting,
Ukraine copywriting , billing and pre-sale queries. Streamline workflows while building trust.
[
[
Date of birth Senior Technical Support agent at Crocoblock
21.08.1994 February 2021 — May 2024
Nationality I provided comprehensive support across various channels, including Billing, Pre-sales,
Ukrainian Refunds, Technical Chats, Tickets, Handling Angry Clients, Affiliates, and Customer
Account Cases. Key responsibilities included:
LINKS • Mentoring new team members and assisting with their tasks;
LinkedIn • coordinating Intercom settings for team members;
• developing workflows and macros for efficiency;
• writing tutorials and reporting issues;
SKILLS
• guiding clients through plugin usage;
Team Collaboration • troubleshooting complex site issues;
• collaborating with other departments;
Multitasking
• deputy of the chat team lead.
Coaching and Mentoring Proficient in utilizing various software tools including Intercom, Freshdesk, PeopleForce,
GLPI, Discourse, Trello, Jira, GitHub, WordPress, Elementor, Gutenberg, Bricks, and
Analytical Skills
PHPMyAdmin.
Adaptability
Pre-sale Team Lead at Crocoblock
Leadership May 2023 — January 2024
LANGUAGES Team selection and management; conducting meetings for collaboration; developing
English chat workflows and macros; analyzing chat interactions for improvement; documenting
and analyzing statistics for performance tracking.
Svenska
Ukrainian Freelance Illustrator at Selfemployed, Mykolayiv
April 2019 — December 2020
Social networking analysis; social media design; creating design for Information
Products; design of tutorials.
Head of Department at Steel Mastery, Kyiv
September 2018 — April 2019
Managing client correspondence for order details and measurements; coordinating
material procurement and liaising with tailors and craftsmen; handling global shipping
logistics and documentation; ensuring quality control through meticulous photoshoot
reviews.
EDUCATION
Bachelor's degree at Publishing and Writing, Open International University of Human
Development "Ukraine", Kyiv
August 2012 — July 2016
COURSES
How to Use Leadership Styles Effectively: Matched Leadership, Udemy
November 2023 — November 2023
Похожие кандидаты
Customer support agent (Intercom, Zoho, Omnydesk, Live Chat, Help Desk)
23500 грн, Удаленно, Луцк
Technical Support, IT Technician, Web developer, help desk manager
25000 грн, Удаленно, Ровно
Customer support representative, Dispatch Agent, Personal Assistant
Удаленно
Customer support representative, sales agent
15000 грн, Удаленно, Харьков
Customer support representative
Удаленно
Customer support representative
Удаленно