Личные данные скрыты

IVAN VNUKOV

About me
Customer Support Specialist with 10+ years of international experience
in tourism, hospitality, and service-based companies. Strong hands-on
experience handling customer inquiries, payment and refund issues,
CONTACT DE TAILS dispute resolution, and escalations. Regularly collaborated with
operational departments such as tour operations, transportation teams,
[открыть контакты](см. выше в блоке «контактная информация») service quality control, and finance representatives regarding
[открыть контакты](см. выше в блоке «контактная информация») settlements and compensations.

Bratislava, Slovak Republic

Date of birth: 12. 3. 1990 Work experience

SKILLS SEP 2024 - Currently Sales Manager
Loti (premium travel company), Phuket,
SalesMaster - Advanced Thailand
Handle customer inquiries related to bookings,
payments, changes, and refunds.
MICROSOFT EXEL - Skillful Coordinate communication between customers
and internal departments (operations,
transportation, service quality, finance).
Microsoft Word - Advanced Resolve complaints and escalated cases.
Actively sell excursions and additional services
to on-site customers.
Communication skills - Expert

APR 2024 - AUG 2024 Sales Manager
LinkedIn Recruiter - Advanced TSS Technology LLC.
Sale of fuel cards

Organizational skills - Advanced Supported corporate and individual clients with
account-related questions, payments, and
transaction issues.
CRM (Customer Relationship Assisted customers during onboarding and
Management) - Skillful ongoing service usage.
Managed follow-ups and issue resolution to
ensure customer satisfaction.
, customer support.
L ANGUAGES
Ukrainian - Proficiency (C2)
DEC 2022 - DEC 2023 Delivery dispatcher
XXXLutz
Russian - Proficiency (C2) Coordinated delivery schedules and resolved
customer inquiries related to delivery timing and
service issues.
English - Intermediate (B1) Worked closely with drivers, warehouse teams,
and customers to handle exceptions and
complaints.
Turkish - Elementary (A2) Supported dispute resolution related to delayed
or missed deliveries.

Slovak - Elementary (A2)
SEP 2018 - APR 2021 Hotel Guide / Sales Manager
Anex tour, DUBAI, United Arab Emirates
Provided on-site customer support for tourists,
handling complaints, changes, and special
INTERESTS OR HOBBIES
requests.
Traveling. Coordinated with tour, transport, and service
teams to resolve operational issues.
Assisted guests with service-related questions,
including payments and refunds
DRIVING LICENSE
A, B APR 2010 - NOV 2017 Guide/sales manager
Tez Tour, ANTALYA, Turkey
Managed customer support and service
coordination for international tourists.
Resolved service-related issues and escalations
in cooperation with internal teams.

Education
2007 - 2012 GEOGRGAPHIK
ECONOMIK
KHARKIV NATIONAL UNIVERCITY, KHARKIV,
Ukraine

Course or certificate
AUG 2023 - NOV 2023 IT recruitment and HR
Hillel IT School

JAN 2022 - MAY 2022 Software programming. Basic course
SOURSE IT