Yura

Work Experience:
Middle Technical Support Engineer in company SERVERS.COM - 1 year and 6 month (01.01.24-01.06.25).
- Configuration and maintenance of servers running various Linux/Windows distributions (KVM).
- Monitoring services, restoring server functionality in case of errors.
- Management of web hosting, including SSL certificate installation and host configuration.
- Diagnosing server/site unavailability, identifying causes, and troubleshooting.
- Working with hosting control panels: cPanel, DirectAdmin, ISPmanager, Plesk.
- Tracking server performance to ensure efficiency and stability.
- DNS record configuration, domain management through various registrars.
Yura Kushpit - Assistance with registration and setup of hosting accounts.
- Resolving user technical issues. Working with backups.

Contact information: Trainee/Junior Technical Support Engineer in company Fozzy Inc. - 9 month (03.04.23-31.12.23).
telegram - yurakushpit - Configuration and maintenance of servers running various Linux/Windows distributions (KVM).
- Monitoring services, restoring server functionality in case of errors.
[открыть контакты](см. выше в блоке «контактная информация») - Management of web hosting, including SSL certificate installation and host configuration.
https://github.com/kushpit - Diagnosing server/site unavailability, identifying causes, and troubleshooting.
- Working with hosting control panels: cPanel, DirectAdmin, ISPmanager, Plesk.
[открыть контакты](см. выше в блоке «контактная информация») - Tracking server performance to ensure efficiency and stability.
[открыть контакты](см. выше в блоке «контактная информация») - DNS record configuration, domain management through various registrars.
- Assistance with registration and setup of hosting accounts.
[открыть контакты](см. выше в блоке «контактная информация») - Resolving user technical issues. Working with backups.
https://www.youtube.com/KUSH-TV_Ukraine
Head of Post Office №35 Nova Poshta Dnipro city - 1 year and 6 month (28.08.21 - 02.02.23).
- Organizing efficient postal office operations.
Summary: - Ensuring compliance with quality and speed standards.
- Staff recruitment and training.
Highly qualified IT Specialist with over 2.5 - Personnel scheduling.
years of experience in system - Maintaining necessary reports.
administration and technical support. - Conducting inventories.
- Managing document flow.
I stand out for my ability to independently - Resolving customer conflicts.
resolve complex technical issues without __________
developer intervention, leveraging a deep Hard Skills:
understanding of processes and
Programming Languages and Technologies Proficiency:
foundational Full-stack skills. Basic web development skills, including HTML, CSS, JavaScript, Python, PHP, SQL, Node.js, React.js.
Version Control (Git), Bash, PowerShell, Docker, MySQL, PostgreSQL, IIS, cPanel, Plesk.
Proficient in the intricacies of domain Also: HTTP/HTTPS, SSH, RDP, VNC, VPN, FTP/SFTP, DNS, SMTP, POP3, Apache, Nginx, AD.
name registration, advanced DNS
configurations, and all record types. Server and Infrastructure Administration:
Extensive experience with hosting environments, client websites, and server management.
I actively participate in mentoring and Effective management of virtual and dedicated servers, including working with various scripts and content management
supporting colleagues, enhancing overall systems (CMS) like WordPress and others.
Installation of various operating systems on client VPS services.
team competency.
Proficient in working via terminal (MacOS) with global servers via SSH, including client servers, performing backup
restorations, and executing various commands.
Expert in configuring Windows/Linux Experience in monitoring and maintaining infrastructure to ensure seamless server operation and functionality
servers, managing web hosting, and email restoration in case of errors.
systems, ensuring their stable and secure Competence in diagnosing server/site unavailability, as well as in identifying and resolving potential issues.
operation. Experience with backups.
Configuration and administration of Linux and Windows servers.

DNS and Domain Management:
Comprehensive understanding of DNS architecture, including principles of operation, delegation, all record types
configuration (A, MX, CNAME, TXT, etc.), and troubleshooting.
Experience in domain name registration, management, delegation, transfer, ownership transfer, deletion, and
Languages: understanding of the domain lifecycle.
Proficient in resolving email deliverability issues, including removal from spam blacklists.
English - Intermediate (B1) Understanding of MX and other resource record working principles, such as SPF, DKIM, DMARC.
Experience in email diagnostics on various management panels.
Ukrainian - Proficient (C2)
Database Management and Administration:
Russian - Proficient (C2) Experienced in handling SQL databases during client website migrations between servers.
Performed database import/export, configured databases for new projects, and modified specific strings (e.g., website
links, user settings).
Worked with MySQL databases under cPanel management on internal servers and via terminal commands (SSH).

Analysis and Diagnostics:
Quick orientation in external manifestations of errors, allowing for rapid identification of causes.
Knowledge of typical errors associated with different content management systems (CMS), facilitating problem
identification and resolution.
Conducting comprehensive diagnostics when clients report website or email operational errors.
__________
Soft Skills:
- Ability to quickly adapt and self-learn, enabling successful mastery of new programming languages and technologies.
- Strong communication skills and teamwork abilities, demonstrated in collaborative project development and
interaction with colleagues.
- Responsible approach to task execution, evidenced by meticulous code optimization and project functionality
maintenance.
- Analytical thinking and problem-solving skills, facilitating rapid identification and rectification of errors in both code
and server infrastructure.
- Effective organization of work and time management skills to achieve set goals within deadlines.
 Achievements:
Demonstrated exceptional responsibility and proactivity in resolving critical incidents, often
Hobbies: exceeding standard procedures.
Initiated an extensive search on backup servers and collaborated with the Linux administration team to retrieve an
Photo video editing archival backup for a client's VPS, even though the standard backups were unavailable and the service had been
Computer games deleted over 4 months prior.
Maintained continuous oversight of this task for several days (including my day off) to ensure its successful
Sports activities completion.
This proactive approach led to successful access and restoration of the client's VPS to a functional state, securing
Cycling their data despite the extended storage period.
Movies
Independently resolved over 1000 complex technical incidents related to VPS/shared hosting,
Music websites, and databases, without escalation to developers.
Conducted in-depth diagnostics of server logs (Apache/Nginx, system logs) using grep, awk, journalctl.
Cars
Identified configuration errors in PHP (php-fpm), web servers, or MySQL queries.
Rectified issues with database access, file permissions, or incorrect CMS script operations (WordPress and others).

Ensured successful migration of over 500 client websites and their databases between servers,
maintaining data integrity and service continuity.
Utilized rsync for efficient website file synchronization.
For large databases, applied SSH-based loading using commands such as: mysql -uUSERNAME -p DATABASE <
backup.sql (e.g. mysql -u kush_user -p kush_db < /home/kush_user/yura.com/kush_db.sql).
Also used phpMyAdmin for export/import. Configured new web server settings and DNS records (A, CNAME) for
seamless traffic switching.

Effectively managed spam blacklisting systems, successfully restoring IP address reputation and
ensuring uninterrupted email delivery for dozens of clients.
Analyzed email headers and mail server logs (Exim/Postfix) to identify causes of spam activity.
Worked with Blacklist Monitoring services (e.g. MXToolbox, Spamhaus, and others) and submitted delisting
requests for IP addresses. Optimized SPF/DKIM/DMARC records in DNS.

Implemented measures to enhance server and web hosting performance, improving client website
loading speeds and overall user experience.
Optimized Apache/Nginx configurations (worker_connections, keepalive_timeout, gzip compression).
Configured server-level caching (Nginx FastCGI Cache, Redis) and database caching. Analyzed performance metrics
using htop, iostat, netstat.

Diagnosed and resolved critical errors in website and email system operations, restoring
functionality within the shortest possible timeframes and preventing significant financial losses for
clients.
Conducted deep analysis of web server error logs (error.log), PHP errors, and mail system logs.
Utilized tools such as dig, nslookup for DNS problem diagnostics, telnet for checking service ports.

Actively participated in supporting new colleagues, accelerating their adaptation and enhancing the
overall technical competencies of the team.
Conducted individual walkthroughs on working with control panels (cPanel/DirectAdmin and others), basics of
server problem diagnostics, or using essential commands when connecting to servers via SSH.
Answered questions and shared best practices in corporate chat/knowledge base systems.

Developed and implemented internal instructions for resolving typical problems or questions,
which reduced response time and increased support efficiency.
Created and updated a knowledge base/wiki for frequently encountered incidents/questions (FAQ) and step-by-step
solutions (e.g. "How to check server load," "How to install different OS versions on VPS," "SSL certificate
configuration," "Typical causes of website unavailability and troubleshooting").
__________

Training:
-UI/UX, GoIT School February 2023

-QA Engineer, Hillel IT School September 2022 - February 2023 - https://certificate.ithillel.ua/view/89427076

-Html + CSS, GoIT School June 2022 - https://yurakushpit.netlify.app/
__________

My projects:
- Phyton - bot telegram - https://t.me/mynovellabot (Visual novel, game)
- Java — bot telegram — https://t.me/kushpit_bot (Humorous game)
- Html + CSS — https://kushpit.github.io/resume (One-page website)
- Html + CSS + JS — https://kushpit.github.io/converter - Converter
- Html + CSS + JS — https://kushpit.github.io/asteroid - Asteroid search
- Html + CSS + JS — https://kushpit.github.io/ukraine - 10 interesting facts
- Html + CSS + JS — https://kushpit.github.io/sushi - Online sushi store
__________

Education:
Dnipro Vocational College of Construction and Assembly Technologies and Architecture
faculty of construction
2009 - 2013