Контактная информация

Соискатель указал телефон .

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10711297/

Опыт работы

Affiliate support manager

с 06.2024 по наст. время (1 год 9 месяцев)
NDA, Київ (IT)

- technical support for managers: assisting with the affiliate platform (Affilka), bills, partner statistics, and reporting.
- affiliate program administration: creating, configuring, and assigning commissions, processing requests for payment details verification.
- monitoring and analytics: ensuring the system functions correctly, identifying errors, and preparing reports on partner activity and program performance.
- training and documentation: creating guides and tests, processing manager requests related to platform usage.
- communication with the affiliate program's technical support: submitting and tracking technical requests, providing consultations, and participating in platform improvements.
- data quality control: verifying information accuracy in the system, testing platform functionality, and updating partner data.
- process optimization: automating routine tasks and implementing improvements to enhance the efficiency of the affiliate platform.

QA HR Manager

с 11.2023 по 06.2024 (8 месяцев)
NDA, Київ (IT)

- work with documents and employee data;
- control and verification of database management of employees.
- processing of incoming correspondence;
- communication with all departments on HR issues;
- statistics and data analytics, at the request of the manager;
- processing of incoming requests;
- creation, management and execution of tasks in ClickUP;
- maintenance of the internal database of employees;
- creation and construction of the company's structure.

Content manager

с 01.2017 по 04.2021 (4 года 4 месяца)
Soft2Bet, Київ (IT)

- work in department which was responsible for all content on all brands of the company, including varied promotional and website content, emails, newsletters, social media posts;

- analysis and optimization of department content workflows;

- writing and editing texts for websites;

- adding illustrations and videos;

- filling the site with up-to-date information daily;

- was an assistant head of department;

- work in the WordPress program, as well as in the company's CMS.

Account Manager

с 03.2016 по 09.2017 (1 год 7 месяцев)
СпортЛенд, Київ (Краса, фітнес, спорт)

- working with clients, active communication with new people;

- maintaining a database of potential customers;

- work with existing clients regarding the renewal of club cards;

- reception of incoming calls, sale of client cards on the spot;

- active sales;

- maintaining and completing reports;

- work with contracts;

- club presentation.

Service manager

с 08.2015 по 01.2016 (6 месяцев)
SportLife, Київ (Краса, фітнес, спорт)

Prepare and maintain clients' personal data;
Receive and answer calls from the clients in relation to the clients’ requests or questions;
Answer the clients’ questions and ensure their problems are resolved;
Maintaining a database of potential clients;
Active sales;
Maintaining and filling the primary reporting;
Filling contracts;
Presentation of the club;
Ensure clients’ demands to be satisfied.

Direct sales support supervisor

с 11.2011 по 06.2016 (4 года 8 месяцев)
Vision Media, Київ (Телекомунікації, зв'язок)

Working on operators' scheduling
load control per day& per month motivation.

Monitoring the implementation of individual and group plan managers.

Analysis and monitoring targets

Filling Reports (daily, weekly, monthly)

Department of Statistics

с 03.2010 по 10.2010 (8 месяцев)
INformSan, Київ (Приватні особи)

Providing information on the company, the daily reports and analysis, management of daily (monthly) statistic.

Call-center Operator

с 06.2009 по 02.2010 (9 месяцев)
Vision Media, Київ (Телекомунікації, зв'язок)

Call-center Operator
з 06.2009 по 02.2010 (8 місяців)
"Vision Media", Киев (sale of satellite TV)
Implementation of outbound cold calls, providing information on company's products, product sale, working with clients' problem, activity accounting.

Office Manager

с 09.2008 по 04.2009 (8 месяцев)
MartKom, Київ (Краса, фітнес, спорт)

Handling phone calls, e-mails, documents, office equipment and customer service.

Operator call-center

с 10.2007 по 06.2008 (9 месяцев)
Bank "Renaissance Capital", Київ (Фінанси, банки, страхування)

Providing outbound and inbound calls, information about the bank products, information on credit sale.

Образование

Academy of Intersectoral Management The Faculty of Law

Civil law, Київ
Высшее, с 2005 по 2010 (5 лет)

Знания и навыки

• Коммуникабельность
• Внимательность к деталям
• Огранизованность
• Ответственность
• Адаптивність

Знание языков

• Английский — выше среднего
• Украинский — свободно
• Польский — средний

Дополнительная информация

Additional Information
Languages: Russian - native,Ukrainian - intermediate,English - intermediate, Polish - B1, .

Computer: Word, Excel, Outlook, Google Docs/Sheets, Microsoft Teams, ClickUp, Jira, Affilka
Qualities: sociability, punctual, quick learner, pro-active, team player.