Сервис поиска работы №1 в Украине
Личные данные скрыты
Этот соискатель решил скрыть свои личные данные и контакты. Вы можете связаться с ним со страницы https://www.work.ua/resumes/10745623/
Логіст
- Рассматривает должности:
- Логіст, Менеджер з логістики, Support manager, Office manager, Customer success specialist, Technical support specialist
- Город проживания:
- Львов
- Готов работать:
- Львов, Удаленно
Контактная информация
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Загруженный файл
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Dmytro Vasylenko
Contacts:
Phone number: [открыть контакты ](см. выше в блоке «контактная информация»)
Email: [открыть контакты ](см. выше в блоке «контактная информация»)
Telegram: @Hideo_Kokojima
Summary
Reliable Support Specialist with experience in managing complex user issues and
hospitality operations. Proficient in Windows/Linux, Zendesk, and AI-driven
workflows. Skilled at de-escalating difficult situations, resolving technical glitches, and
adapting to changing environments. A fast learner who balances technical skills with a
strong focus on customer satisfaction and team coordination.
Soft skills:
● Adaptability: Proven ability to master new workflows and complex software
ecosystems within tight deadlines.
● Crisis Management: Highly stress-resistant with experience handling
high-pressure situations and escalations.
● Empathetic Communication: Skilled in active listening and providing
emotional support in sensitive (Health/Wellness) niches.
● Critical Thinking: Strong problem-solving skills with a focus on identifying
root causes of technical glitches.
● Reliability: Highly organized, punctual, and detail-oriented in financial
accounting and reporting.
Hard skills:
● Operating Systems: Proficient in Windows and Linux (standard user &
troubleshooting).
● Networking: Good understanding of how the internet and local networks work.
● Virtualization: Basic experience with Docker.
● AI Tools: Advanced usage of ChatGPT, Gemini, and GitHub Copilot for tasks
and prompting.
● Software: Zendesk, Slack, Solidgate, and standard Google Workspace/MS
Office.
Education:
● Student since 2022 | Bachelor’s Degree | Ivan Franko National University of
Lviv: Faculty of Electronics and Computer Technologies
Languages:
● English – Upper-Intermediate
● Ukrainian – Native
● Russian – Native
Experience:
● Reception Administrator: December 2024 – June 2025
Responsibilities:
1. Multi-Channel Booking Management: Managed high-volume reservations
across various platforms, including Booking.com, social media, and direct phone
inquiries.
2. Guest Relations: Orchestrated the full check-in/check-out cycle and provided
concierge-level support to ensure a premium guest experience.
3. Operational Coordination: Acted as a central hub for hotel staff, streamlining
communication between housekeeping, security, and maintenance teams.
4. Financial Reporting: Conducted daily financial audits, processed payments,
and maintained accurate records of all transactions and cash flows.
5. Procurement & Inventory: Managed the supply chain for office stationery and
food services, overseeing vendor relations and inventory accounting.
6. Data Administration: Utilized specialized Hotel Management Software to
conduct guest audits and manage room inventory efficiently.
● Customer Support Agent(Healthy Apps Ecosystem): December 2024 – June
2025
Responsibilities:
1. Technical Troubleshooting: Resolved complex technical issues, including login
failures, password recovery, and UI/UX display glitches; collected detailed technical
logs for the engineering team.
2. Billing & Refund Management: Handled refund requests and billing inquiries
using Solidgate, ensuring compliance with company policies and financial accuracy.
3. Legal & Compliance Analysis: Researched and evaluated threats regarding
European consumer protection organizations and unions to determine the validity of
escalations and mitigate legal risks.
4. Product Expertise: Mastered the full functionality of 3 health-related
applications to provide high-quality guidance and support to global users.
5. Quality Assurance: Participated in the primary testing of new features,
identifying bugs and providing feedback to improve the user experience.
6. User Retention & Empathy: Provided emotional support and personalized
assistance to users, maintaining high satisfaction rates in a sensitive health-niche
environment.
7. Process Optimization: Quickly adapted to frequent workflow updates and
maintained seamless internal communication via Slack and Zendesk.
8. Tools: Zendesk, Slack, Solidgate, Internal Admin Panel.
Contacts:
Phone number: [
Email: [
Telegram: @Hideo_Kokojima
Summary
Reliable Support Specialist with experience in managing complex user issues and
hospitality operations. Proficient in Windows/Linux, Zendesk, and AI-driven
workflows. Skilled at de-escalating difficult situations, resolving technical glitches, and
adapting to changing environments. A fast learner who balances technical skills with a
strong focus on customer satisfaction and team coordination.
Soft skills:
● Adaptability: Proven ability to master new workflows and complex software
ecosystems within tight deadlines.
● Crisis Management: Highly stress-resistant with experience handling
high-pressure situations and escalations.
● Empathetic Communication: Skilled in active listening and providing
emotional support in sensitive (Health/Wellness) niches.
● Critical Thinking: Strong problem-solving skills with a focus on identifying
root causes of technical glitches.
● Reliability: Highly organized, punctual, and detail-oriented in financial
accounting and reporting.
Hard skills:
● Operating Systems: Proficient in Windows and Linux (standard user &
troubleshooting).
● Networking: Good understanding of how the internet and local networks work.
● Virtualization: Basic experience with Docker.
● AI Tools: Advanced usage of ChatGPT, Gemini, and GitHub Copilot for tasks
and prompting.
● Software: Zendesk, Slack, Solidgate, and standard Google Workspace/MS
Office.
Education:
● Student since 2022 | Bachelor’s Degree | Ivan Franko National University of
Lviv: Faculty of Electronics and Computer Technologies
Languages:
● English – Upper-Intermediate
● Ukrainian – Native
● Russian – Native
Experience:
● Reception Administrator: December 2024 – June 2025
Responsibilities:
1. Multi-Channel Booking Management: Managed high-volume reservations
across various platforms, including Booking.com, social media, and direct phone
inquiries.
2. Guest Relations: Orchestrated the full check-in/check-out cycle and provided
concierge-level support to ensure a premium guest experience.
3. Operational Coordination: Acted as a central hub for hotel staff, streamlining
communication between housekeeping, security, and maintenance teams.
4. Financial Reporting: Conducted daily financial audits, processed payments,
and maintained accurate records of all transactions and cash flows.
5. Procurement & Inventory: Managed the supply chain for office stationery and
food services, overseeing vendor relations and inventory accounting.
6. Data Administration: Utilized specialized Hotel Management Software to
conduct guest audits and manage room inventory efficiently.
● Customer Support Agent(Healthy Apps Ecosystem): December 2024 – June
2025
Responsibilities:
1. Technical Troubleshooting: Resolved complex technical issues, including login
failures, password recovery, and UI/UX display glitches; collected detailed technical
logs for the engineering team.
2. Billing & Refund Management: Handled refund requests and billing inquiries
using Solidgate, ensuring compliance with company policies and financial accuracy.
3. Legal & Compliance Analysis: Researched and evaluated threats regarding
European consumer protection organizations and unions to determine the validity of
escalations and mitigate legal risks.
4. Product Expertise: Mastered the full functionality of 3 health-related
applications to provide high-quality guidance and support to global users.
5. Quality Assurance: Participated in the primary testing of new features,
identifying bugs and providing feedback to improve the user experience.
6. User Retention & Empathy: Provided emotional support and personalized
assistance to users, maintaining high satisfaction rates in a sensitive health-niche
environment.
7. Process Optimization: Quickly adapted to frequent workflow updates and
maintained seamless internal communication via Slack and Zendesk.
8. Tools: Zendesk, Slack, Solidgate, Internal Admin Panel.
Похожие кандидаты
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Логіст
Удаленно -
Спеціаліст з логістики (стажер)
10000 грн, Удаленно -
Менеджер з логістики
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Помічник логіста
Удаленно
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/10745623/