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Daryna
Customer support representative
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08/28/1993
Phone Email
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Address Languages
Vinnytsya, Ukraine Ukrainian - Native Speaker
English - C1
Employment History Marriage agency REAL Jun 2014 — Jun 2016
interpreter of English Vinnytsya
- Writing personal letters on the online dating site
- Writing letters by myself and preparing templates
- Analysis of best approaches for effective communication online.
MROSupply Jul 2016 — Aug 2018
Order processing specialist Vinnytsya
- Communication with suppliers
- Editing commodities description within CRM system.
- Answering buyer's questions
- Monitoring and analyzing new opportunities in the market
eBay Jan 2019 — Feb 2022
Self-Employed Vinnytsya
- Communication with suppliers
- Creating selling listings
- Photo and video editing
- Marketing
- Answering buyer's questions
Difmark Feb 2022 — Oct 2022
Customer Support Vinnytsya
- Communication with customers through TG, Zendesk, Reddit, email, chat
- Work with objections and feedback (TrustPilot, SiteJabber)
- Adding products in the website
- Work with Excel, Google Docs
Employment History UnitedTech Oct 2022 — May 2024
Customer Support&Moderator Vinnytsya
- Communication with customers via Zendesk, Freshdesk
- Moderation of chats, media content
- Communication with agencies, troubleshooting
- Work with feedback on TrustPilot
- B2B communication
- Work with Google Docs, Excel
- Creation of manuals for agencies
- Work with trackers, Confluence
Education With honour, High scool 2000 — 2012
In 2009-2010 participated in the exchange student program FLEX
National Pirogov Memorial Medical University 2012 — 2017
Completed higher degree in medical science.
SKILLS Effective Time Management Fast Learner Ability to Work in a Team Ability to Multitask
Highly responsible and reliable Focused on a result
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