Яна

Personal details
Name
In view of my practical experience and educational background I consider myself to be eligible for the role described. I have been studying Germanistics and Management for 10 years already. Before starting my career at Veeam I also cooperated with Swiss Market working together with swiss partners in the recruiting and placing Ukrainians at service sector and agricultural spheres in Switzerland. After I moved to Poland I started working at Renewals as a Customer Success Representative for Switzerland (Veeam Software). I decided to develop my skills at Veeam further and got an Inside Channel Manager Switzerland position in Bucharest, Romania. My current position is Inside Distrubition Manager for Switzerland and Austria at Veeam
Software, Bucharest, Romania.

Education
Yana Novakovets
Address
Constantin Moise str. 5D, Bucharest, Romania
Phone number
[открыть контакты](см. выше в блоке «контактная информация»)
Email
[открыть контакты](см. выше в блоке «контактная информация»)
Date of birth
17/01/1996
Bachelor
Kyiv National Lingustic University, Kyiv
Faculty of Germanistics, Language and Literature, Ukraine, BA

Bachelor
Pomeranian Academy in Slupsk, Slupsk
Germanistics, English language and History and Polonistics

Master
National University of Life and Environmental Sciences of Ukraine, Kyiv
Sep 2013

Aug 2016

Sep 2017 - Dec 2018
Place of birth
Kyiv
Faculty of Management, Master
Work experience
Gender
Female
Nationality
Ukraine
Marital status
Single
[открыть контакты](см. выше в блоке «контактная информация») novakovets-86ba9b269/
Teacher of foreign languages (English), "American English Center", Kyiv

Teacher (German), Sprachzentrum "Effekt", Kyiv

Online-lecturer, Polish language, Online school "Polonista Centre", Kyiv

Project manager, translator Inter Agro Image Ltd., Kyiv
Dec 2013 - Dec 2014

2014 - 2016

2017 - 2022
Skills

MS Office, Powerpoint, Salesforce

Flexibility, Team Work,Communication skills, Persistence, Good negotiation skills
• Recruiting at least 2500-3000 seasonal workers for Germany and Switzerland per quarter and constant increasing of the number of German and Swiss partners by:
◦ researching the markets, identifying the key companies interested in workers from abroad,
generating the interest of the key players;
◦ maintaining and expanding the database of prospects within the assigned territory (Germany and Switzerland) by performing the online and onsite meetings, presentations, negotiations with the potential partners;
◦ follow-ups, cold calls and emails both to potential customers and partners to generate the future database - all the aforesaid led to cooperation with all 16 lands in Germany and almost all cantons in Switzerland.

Languages
English
Company Co-Owner - Besthof LLC., Kyiv In 2021 I founded a company "Besthof LLC." https://www.besthof.com.ua/en/

My tasks included the following:
Jul 2021 - Feb 2022
German Polish French Ukrainian
▪ maintaining and expanding the database of prospects within the assigned territory (Germany and Switzerland) by performing the online and onsite meetings, presentations, negotiations with the potential partners;

▪ follow-ups, cold calls and emails both to potential customers and partners to generate the future database;
▪ building up the quarterly plans for each territory, identifying the priorities together with the partners.
Customer Success Representative Switzerland
Veeam Software Renewals (recruited through Teleperformance Polska)
Aug 2022 - Aug 2023
• managing renewal of all contracts in Switzerland to protect and grow Veeam maintenance revenue, as well as upsell and cross sell;
• ensuring customer success and going above and beyond to ensure customer retention and satisfaction;

• proactive monitoring of the funnel of expiring agreements, executing actions to ensure the continuation of assigned customers on maintenance agreements;
• providing timely proposals and quotes as requested pursuant to terms of customer and partner agreements;
• handling customer and partner inquiries related to quotes, pricing, co-terming, up- selling and reinstatement of maintenance contracts;
• interacting and collaborating with Customers, Veeam partners, and Veeam associates;
• identifying and pursuing maintenance reinstatement opportunities;
• assistance in negotiation of maintenance agreements;
• achieving target quota;
• focusing on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with strategic customer base.

Inside Channel Manager Switzerland
Veeam Software Romania, Bucharest, Inside Sales
Responsibilities:
• reinforcing the sales & technical knowledge of the partner;
Aug 2023 - Feb 2024
• building and maintaining lasting relationships with key roles within a partner account;
• developing, negotiating and tracking joint Action Plans with the partner;
• discovering partner's pipeline and keeping it updated from partner side;
• keeping partners up-to-date on Veeam news and promos;
• checking compliance with Partner Program requirements and driving the upgrade of the partner level;
• developing a solid working knowledge of Veeam Software products and the benefits they provide to potential and existing partners;
• providing support to partners including help with licensing and technical issues related to Veeam products;
• providing support to qualified prospects and customers including follow up, product information, quotations and closures;
• providing forecasting and account opportunity as needed;
• updating and maintaining partner accounts in Veeam CRM system.

Inside Distribution Manager Switzerland
Veeam Software Romania, Bucharest, Inside Sales
Feb 2024 - until now

Responsibilities:

• working closely with the distributors to ensure that they have the resources and the support they need to deliver top-notch solutions to their customers;
• optimizing distribution strategies and creating a seamless experience for partners and customers alike;
• managing the partners that do not belong to specific Sales Team, the so-called Unmanaged Partners - discussing the reseller programs, virtual collaboration, building up the business plans with the partners to improve our operations and better support our distributors, supporting the Veeam partners who look for growth;
• reinforcing the sales & technical knowledge of the distributor/partner;
• building and maintaining lasting relationships with key roles within a distributor/ unmanaged partner account;
• developing, negotiating and tracking joint Action Plans with the unmanaged partners/distributors;
• conducting the weekly pipeline reviews with the distributors to keep the team/the distributor updated from all the sides;
• keeping distributors/unmanaged partners up-to-date on Veeam news and promos;
• checking compliance with Partner Program requirements and driving the upgrade of the partner level;
• developing a solid working knowledge of Veeam Software products with the distributors - conducting demos, organizing the technical sessions, Q&A meetings;
• providing support to distributors/unmanaged partners including help with licensing and technical issues related to Veeam products, discussing the targets, negotiating the plans;
• providing forecasting and account opportunity as needed;
• updating and maintaining distributors & unmanaged partner accounts in Veeam CRM system.