Анастасія

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ANASTASIIA
RYZHYKOVA
Professional, experienced in customer service, able to analyze and resolve
customer problems and complaints effectively and efficiently. Adept at working
in fast-paced environments to complete tasks in a timely manner; able to work
well independently and as part of a team. Ability to build and maintain
relationships with all levels of management and clients.

CONTACTS
Paseo de Antonio Machado, EDUCATION
19, 2do A 08930 Sant Adria de
Besos, Barcelona, Spain Mariupol State University , Mariupol, Ukraine | 09/2010-06/2015
Diploma of specialist in
[открыть контакты](см. выше в блоке «контактная информация») management of organizations and administration

anastasiiaryzhykova@gmail.
com EXPERIENCE
MSC cruises - Shore Excursion Staff
08/2022 - current
Second and Third Level as Shore Excursion Staff onboard of MSC World
http://[открыть контакты](см. выше в блоке «контактная информация») Europa, MSC Magnifica, Lirica and Armonia:
va-1095487b ● attending guests at front desk in different languages (English, Spanish,
Italian, Ukrainian, Russian);
● active user of hotel system Otalio and Fidelio with knowledges of
SKILLS preparing different reports such as daily sales, revenue and etc
● organisation of teamwork on back office, assisting and sharing
● Flexibility and adaptability knowledges with the other coworkers;
● Working knowledge of various ● accompanying guests during excursions to assist them and local tour
technology platforms, booking guides if necessary , discover places to visit and analyse advantages and
concepts disadvantages of the excursion’s products;
● Continuous learning ● assisting in cooperation with local Tour Operators in disembarkation of
● Versatile person the guests during the port of call and preparation for the calls;
● Proactivity ● preparing marketing campaigns due to specific conditions of each target
● Responsibility audience onboard
● Customer Support
Xanadu high class hotel - Dancer-animator
● Professional ethics
Belek, Turkey | 03/2021 - 10/2021
● Multitask
● welcome guests and assist them at all times during their vacation at the
● emotional intelligence
hotel;
● Organization capacity
● promote entertainment activities;
● Work in multicultural
● organize and present a varied day and night international entertainment
environments
program (sports, fitness, games, contests, shows, galas, etc.);
● organize and perform entertainment shows/events;
● actively interact and socialize with all guests;
● address complaints and queries;
TECHNICAL SKILLS ● take care of entertainment tools and equipment;
● Office package ● ensure that entertainment content and activities are professional and
● Adobe Package not offensive to the audience.
● Fidelio
● Otalio MSC cruises - Photographer

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● Office automation
● e-Commerce

__________ 03/2020 - 03/2021
● photographing guests in various locations, both on board and outdoor
LANGUAGES ● handling of photographic equipment
● English C1 Spoken and ● meet assigned sales goals
written ● perform daily operational activities within the Photo Gallery/Photoshop
● Spanish B1 ● promote and sell all products
● Italian B1
● Ukrainian Native
Tour Agency “Vsesvit”- Travel agent
● Russian Native
06/2018 - 02/2020
● coordinate mileage usage programs for customers;
● prepare documents and email confirmations to travelers.
● assist with flight, hotel and transfer reservations
● collaborate with team members to train in other areas.

MSC cruises - Dancer
04/2016 - 05/2018
● perform required shows approved by the cruise line's Entertainment
Director or Production Company Manager (in case the show is not
produced "in-house")
● perform in production shows created specifically by or for the cruise line
● perform any of the production segments during a cruise as scheduled by
the Cruise Director
● keep dressing rooms and backstage area clean and organized
● meet and greet guests at the ship's theater entrance during show nights
● make shoots with passengers, when requested by the director of
photography and approved by the cruise director
● direct and accompany passengers on visits to the bridge and the
backstage area of the ship's theater

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