Контактная информация

Соискатель указал телефон .

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10794033/

Опыт работы

Customer support representative

с 02.2023 по 05.2024 (1 год 3 месяца)
softermii BPO (Finance, banking, and insurance)

Customer support representative

с 02.2021 по 02.2022 (1 год)
LimeJet, Kyiv (Transportation and logistics)

Accomplished multiple tasks within established timeframes.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Managed team by offering support and constructive feedback to improve skills and maximize potential.
Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
Met financial goals with organised strategies focused on proper management of expenses and income.
Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.
Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.

Customer support representative

с 01.2021 по 02.2022 (1 год 1 месяц)
Rocket, Kyiv (Transportation and logistics)

With an extensive background in technical troubleshooting and a commitment to exceeding customer expectations, I am confident in my ability to effectively contribute to the success of any customer support team
Working in dynamic and fast-paced environments, I have consistently demonstrated my ability to remain calm, composed, and professional while managing high volumes of customer interactions
My exceptional problem-solving skills have allowed me to effectively diagnose and resolve technical issues, often achieving first-call resolution rates above the department average.
Maintained positive, professional working environment to optimise staff and customer satisfaction.
Managed team by offering support and constructive feedback to improve skills and maximise potential.
Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.

Знания и навыки

• High working capacity
• Conducting online chats
• Ability to work in multitasking mode
• Communicability
• The first line of support
• Receiving incoming calls
• Zendesk
• Slack
• Management of CRM
• Jira
• Fast typing

Знание языков

• Английский — свободно
• Французский — свободно