Nataliia

Nataliia Sampel
Kelowna, BC V1V
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Administrative professional with exceptional organizational skills and a strong ability to multitask. Skilled
in developing efficient office procedures, managing schedules, and providing high-level administrative
and customer support. Looking for an opportunity to work with other motivated individuals at an
innovative, successful company.

Work Experience

Sales Assistant
Source Office Furnishings-Kelowna, BC
October 2022 to Present
• Work with Account Executives to provide the highest level of proactive customer service to all accounts
• Provide quotations to customers, place sales orders, enter returns into the system
• Run weekly reports, manage open orders, review hold reports
• 10-15 required tasks per day including quotes, orders and schedules for delivery/installations, about
10-12 closed deals with customers per day

Spa Manager
Eva Beauty Studio-Ukraine
September 2011 to April 2017
• Establish or implement policies and procedures for staff
• Plan and control budget and inventory
• Manage contracts for advertising or marketing strategies
• Hire, train and supervise staff
• Address customer’s complaints or concerns
• Plan, organize, direct, control and evaluate daily operations

Assistant Store Manager
Epicenter, home improvement retailer-Ukraine
June 2011 to August 2011
• Evaluate and improve customer service and respond to customer requests and issues
• Study market research and trends to determine consumer demand, potential sales volumes and effect
of competitors' operations on sales
• Determine merchandise and services to be sold, and implement price and credit policies

Regional Sales Manager, Wholesale Building Materials
KT-Ukraine
August 2010 to March 2011
• Lead sales team in building relationships with business clients
• Recruit, organize, train and manage staff
• Plan direct and evaluate the activities of sales departments in commercial, industrial, wholesale and
retail and other establishments

Branch Manager, Wholesale Building Materials
KT-Ukraine
September 2009 to August 2010
• Organize regional and divisional sales operations
• Establish organizational policies and procedures in relation to sales
• Determine strategic planning related to new product lines

Outside Sales Representative, Wholesale Building Materials
KT-Ukraine
November 2008 to September 2009
• Maintain and grow sales relationships with existing clients, identify and solicit potential clients
• Prepare and administer sales contracts and maintain customer records
• Consult with clients after sale to resolve problems and to provide ongoing support

Education

Master's Degree in Philology
Cherkasy National University - Ukraine
September 2002 to February 2008

Skills
• Analytical skills: Budgeting, Analyzing data, Creating sales plans Communication skills: Customer
service, Building relationship, Public speaking, Negotiation Leadership skills: Coaching, Delegation,
Providing guidance, Training and Mentorship Computer skills: MS Excel, Word, PowerPoint

Languages

• Languages: English, Ukrainian, Polish - Advanced

Certifications and Licenses

• Category of management, strategy and practice 2017 • Effective teamwork
2011 • Methods for solving problems in the service sector 2013 • Successful
supervisor: management and negotiation 2009