Rash

Rasheed Williams
[открыть контакты](см. выше в блоке «контактная информация») | Portfolio | Remote | Telegram: @williamsrash

PROFESSIONAL SUMMARY

6 years of driving profitable growth, bringing order to chaos in an evolving Agile environment.
 Results-driven Business Analyst with expertise in translating complex business requirements into scalable technical
solutions.
 Proven expertise in stakeholder engagement, requirements documentation, and cross-functional collaboration within
Agile environments.
 Demonstrated ability to bridge the gap between business needs and technical implementation with a deep understanding
of web development, Salesforce architecture, flow builder, Lightning web components, and APEX capabilities.
 Strong track record of facilitating agile ceremonies, requirement prioritization sessions, creating comprehensive user
stories with acceptance criteria, and ensuring UAT outcomes across enterprise-level projects.

SKILLS & EXPERTISE

o Project Management Software o Scrum/Kanban o UAT Coordination
o Technical Specification o Risk Management o Core Product Management
o KPI Tracking & Reporting o UI/UX Design o Salesforce CRM
o Workflow Diagramming o Stakeholder Engagement o User Story Development
o Agile Methodologies o Backlog Refinement o SDLC Management

PROFESSIONAL EXPERIENCE

Salesforce Business Analyst | 05/2025 to Current
Lumata Health – Remote

• Orchestrated requirements gathering for 12 complex Salesforce implementations, resulting in 95%
stakeholder satisfaction and accelerating time to market by 6 weeks per release cycle
• Collaborated with cross-functional teams to translate business needs into detailed technical
specifications, enabling seamless integration of Lighting Web Components and APEX solutions for
8 critical business processes.
• Facilitated 25+ requirements prioritization sessions with C-level stakeholders, successfully balancing
competing priorities and securing $100k budget approval for strategic Salesforce enhancements.
• Designed and executed comprehensive test scenarios for regression protection, maintaining 99.2%
system reliability across quarterly releases and supporting 15,000+ daily active users.

Salesforce Business Analyst | 09/2023 – 05/2025
A Company That Sells Everything - Remote

• Managed end-to-end requirements analysis for enterprise Salesforce transformation affecting
25.000= users, delivering the project 3 months ahead of schedule with 98% user adoption rate
• Created detailed process maps and workflow diagrams for 20+ businesses' processes, identifying
optimization opportunities that reduced manual effort by 40% and eliminated 15 redundant
touchpoints.
• Partnered with development teams to ensure technical solutions met original business needs,
maintaining requirements traceability across concurrent projects and achieving 92% first-pass UAT
success rate.
 • Coordinated UAT activities with 150+ business users across multiple divisions, streamlining the
feedback collection process and reducing cycles from 6weeks to 3 weeks for the major release.

BUSINESS ANALYST | 08/2022 – 08/2023
DataCose – Remote
• Analyzed pharmacy workflow processes and documented requirements for prescription management
systems upgrades, contributing to 15% reduction in prescription processing time across 50+ locations
over 12 months.
• Collaborated with IT teams to validate technical solutions against business requirements, ensuring
98% accuracy in system functionality and preventing costly rework estimated at $100k during a 14-
month implementation period.
• Created detailed user acceptance test plans and coordinated testing activities with 25+ pharmacy staff
members, achieving 100% UAT completion rate and identifying 85% of defects before production deployment.
• Participated in cross-functional requirement prioritization sessions with pharmacy operations. IT and
compliance teams successfully balanced regulatory requirements with operational efficiency needs for 3 major
system releases.

JUNIOR BUSINESS ANALYST | 03/2021 – 08/2022
Credo Solutions - Remote

• Conducted stakeholder interviews and workshops with 20+ business users to gather requirements for customer
service platform modernization, resulting in 25% improvement in customer satisfaction scores.
• Translated business needs into technical specifications for development teams, facilitating the successful
implementation of 12 major system enhancements within budget and timeline constraints
• Developed comprehensive user documentation and training materials for 50+ customer service representatives,
achieving 95% training completion rate and reducing support tickets by 30%
• Supported Agile development processes by maintaining product backlogs and facilitating sprint planning
sessions, contributing to 20% improvements in team velocity and delivery predictability

Associate Product Manager | 11/2019 – 3/2021
Konga Online – Remote

Joined one of the largest e-commerce startups in Africa to lead the development of multiple projects/platforms within
the startup, where I worked with various teams within fintech, core e-commerce, logistics, and operations.

Customer Support Specialist (Technical) | 07/2016 – 03/2018
Airtel Networks Limited - Remote
• Launched my career as a technical support specialist with one of the leading telecom providers in the world
today.

Education and Certifications
Certified Airtable Builder, Airtable
Professional Scrum Product Owner, PSPO
PMP Certification, Project Management Institute (PMP)
Diploma, Product Management, AltSchool of Product Africa
Make Foundation, Make Automation
B.Sc. Computer Science, University of Lagos

References
Available on request.