Richard

Richard Williams
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Remote | Telegram: @williamsrash

5+ years in driving significant revenue growth, sales, and enhancing customer satisfaction within competitive
industries.
 Proficient in building and maintaining strong relationships, which have led to sustained customer loyalty and retention
over time.
 Versatile and highly skilled dispatcher, proficient with using DAT Load board and Truckstop to secure loads, manage
dispatch, and coordinate freight across dry van and reefer equipment, etc.
 Adept at building and nurturing relationships with professionals to boost brand visibility and loyalty. Harnessing
the power of CRM systems to streamline operations and increase sales efficiency.
I thrive in achieving company goals and customer satisfaction. With granular expertise in resolving strategic
customer issues by transforming these issues into high-value outcomes, with skills such as:

o Project Management o Email Marketing o Sales
o Data Entry o Risk Management o Communication
o Transport management software o Strong Negotiations o Empathy
o Market Analysis o Customer Retention o Time Management
o Lead Generation o Troubleshooting o Multitasking

Technical Tools

• Google Workspace, Canva, Microsoft Projects, Office 365, PowerPoint, Outlook, GPS and more.

• PM Tools: Trello, Jira, ClickUp, Asana, and more.

• Ticketing systems: Zendesk, Omnidesk, Freshdesk, Intercom, Zohodesk

• CRMs: GHL, Airtable, Customer IO, Intercom, Hubspot, HelpScout
• Virtual Communication Tools: Slack, MS Teams, Zoom, and more.

Experience Highlights

Coree Lab, Other countries (Medicine, Pharmacy) 03. 2024 – Present

Health Advisor / Sales Representative

• Increased monthly recurring revenue by 30% through personalized product recommendations based on
customer health profiles and diagnostic results.

• Converted 4 out of every 10 inquiries into full subscription purchases by leveraging product knowledge and
emphasizing personalized health outcomes.

• Cross-sold targeted supplement add-ons that complemented customers’ existing plans, boosting average order
value by $45 per customer.

• Collaborated with Coreelab’s wellness team to identify upselling opportunities during consultation calls,
increasing upgrade rate by 20%.

• Generated weekly and monthly reports.

• Maintained a 97% customer satisfaction score through attentive listening, empathetic guidance, and proactive
follow-ups.
 • Recognized for excellence in remote service delivery, with consistent top-tier performance in both sales and
client retention metrics.

Unicorn Trucking, Kyiv (Transportation) 03/2021 – 01/2024

Logistics coordinator

• Taking care of customer requests for auto transportation across the 48 contiguous States of the United States.

• Multitasking by handling several requests from the driver on a daily basis and providing en route supervision
and support.

• I establish and maintain relationships with customers and clients, creating a new client database.

• Tracked orders and notified customers of their status or potential delays.

• Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct
billing.

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

• Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct
billing.

Dashspeed Logistics, Remote (Transportation and Logistics) 04.2019 – 04.2021

Call-center operator / Logistics manager (Night shifts)

• Select carriers for transportation and negotiate rates and contracts with carriers.

• Respond to and resolve complaints and problems.

• Keep up-to-date on shipping carriers, routes, and rates, and any changes to them.

• Manage communication between customs brokers and freight forwarders and negotiate freight rates.

• Create and report metrics for internal and external customers as well as account KPIs.

• Set priorities to meet production schedules, goals, and key performance indicators (KPIs).

Access Bank Plc, Other countries (Finance, banking, and insurance) 03.2017 – 03.2019

Direct Sales Executive

• Acquired and converted new retail banking clients, consistently exceeding monthly sales targets by 20%.

• Conducted cold outreach campaigns and referrals, resulting in a 30% lead-to-customer conversion rate.

• Promoted cross-selling of financial products, contributing to branch revenue growth.
Language

• English: Fluent

Education and Certifications

▪ Certified Virtual Assistant (ALX)
▪ Diploma in Customer Service, Saylor Online Academy
▪ Agile with Atlassian, Jira, Atlassian, Atlassian
▪ Diploma, Product Management, AltSchool of Product
▪ University of Lagos: B.A History and Strategic Studies

Additional information

Engaging and patient customer service professional with 5+ years of experience responding to all types of customer
inquiries. Open to joining a company to grow customer loyalty and maintain the highest level of customer service.
Problem solver with detailed orientation and active listening skills. They come with a high level of professionalism
and strong keyboarding skills. Dedicated Customer Service professional with knowledge of service delivery and
proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive
business results.

References

Available on request