Наталя

CURRICULUM VITAE

• PERSONAL DETAILS
FIRST NAME: NATALYA
LAST NAME: KUCHEROVA
DATE OF BIRTH: 19/04/1991
PLACE OF BIRTH: IZMAIL, UKRAINE
HEIGHT: 160 cm
WEIGHT: 50 kg
MARITAL STATUS: SINGLE
NATIONALITY: UKRAINIAN
PHONE NUMBER: [открыть контакты](см. выше в блоке «контактная информация»)
EMAIL ADDRESS: [открыть контакты](см. выше в блоке «контактная информация»)
• CAREER OBJECTIVE
Reliable and cooperative bar waiter with a strong passion for the hospitality industry and customer service. Friendly, punctual and enthusiastic team player. Excellent international people experience, dealing with complaints and cross functional working.
• ACADEMIC QUALIFICATIONS
YEAR: 2008-2013
UNIVERSITY: IZMAIL STATE UNIVERSITY OF HUMANITIES (Philology (English, German))
YEAR: 2016-2017
UNIVERSITY: IZMAIL STATE UNIVERSITY OF HUMANITIES (Psychology)
• PROFESSIONAL EXPERIENCE

• February 2025 - May 2025
Cruise line : Villa Vie Residence
Position : Bar Steward
Duties :
• Ensured compliance to company standards for all customer requests.
• Took orders from guests and provided appropriate beverages.

• May 2014- September 2022
Cruise line: TUI Cruises
Position: Bar Steward
Duties:
• Ensures that company policy in regards to drinking age is followed, & practices responsible service of alcoholic beverages.
• Helps maintain the bar & pantry areas at all times in accordance with USPH rules and regulations, including following guidelines relating to the correct use and maintenance of all bar equipment.
• Ensures the assigned workstation is properly set and prepared to meet the daily business demands.
• Provides service to every guest in the assigned workstation and through this helps to achieve the yearly goal for the bar scores in the guest comment cards.
• Strives to always up-sell to better quality premium and super-premium products, and is able to recommend and suggest beverages when guests ask for assistance in selecting them.
• Effectively communicates any problem, challenges, complaints or service difficulties in a timely manner to the Bartender on duty or immediate supervisor.
• Maintains an attentive & proactive approach offering consecutive rounds of drinks, asserting satisfaction with the product served.
• Must be familiar with the Safety and Environmental Protection Policy.

• June 2009- October 2013
Cruise line: Chervona Ruta
Position: Receptionist
Duties:
• Ensures front desk logs and reports are maintained within Company Standards;
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
• Pro-active approach to problem solving;
• Telephone duties;
• Embarkation and debarkation duties (guest check-in);
• Ensures sufficient amount of printed matters available at all times;
• Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
• Attending on board gaming activities and preparing final figures and audits;
• Assists, where necessary, in training new reception staff in front office operations;
• Promotes and Participates in Signature Service Training Program
• Participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations

• PERSONAL PROFILE
• Quick Learner
• Organized
• Able to communicate well with a group and on an individual level

• INTEREST AND HOBBIES
• Internet Surfing
• Tennis
• Watching movies