Juli

Yulia Zubok
Head of Human Resources
E [открыть контакты](см. выше в блоке «контактная информация»)  [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY EDUCATION

Head of Human Resources with 4+ years of experience in designing and Human Resource management
implementing HR programs, supporting business needs through
improving employee experiences. Holding a PBACC degree in Human Thompson Rivers University
Resources Management. 2012 - 2014

History and Psychology
PROFESSIONAL EXPERIENCE
Shevchenko Teachers Training
University
Head of Human Resources
2004 - 2008
Acropolium 2019 - 2023 Chernihiv, Ukraine
• Created and implemented HR processes and policies according to
ISO 9002 standards
• Managed full employee lifecycle from recruiting to offboarding to
CORE COMPETENCIES
ensure effectiveness and clarity of HR processes
• Collaborated with other department managers to develop programs
for employees including training sessions which improved employee Change management
engagement
• Implemented performance review system and provided constant
feedback to employees to boost employee accountability and
personal development Strategic alignment
• Worked jointly with CEO and managers in workforce planning to
reduce costs and grow talents
• Developed overall company corporate culture which reduced Succession planning
employee turnover
• Introduced HR metrics to evaluate and optimize company processes
People and organizational
development
Human Resources & Office Manager
Snov.io 2018 - 2019 Chernihiv, Ukraine
• Established HR policies and processes which increased clarity and Ethics and integrity
employee satisfaction
• Supported current and future business needs through employee
development, motivation and retention
• Teamed up with department leaders to communicate initiatives which
improved employee engagement SKILLS
• Organized daily office routine and resolved issues to make sure that
everything is functioning properly
Risk management & Critical thinking

Client Success Manager Adaptability & Flexibility

Snov.io 2017 - 2018 Chernihiv, Ukraine
Teamwork & Collaboration
• Resolved product and service issues by directing the problem to a
necessary department to ensure a great customer experience
• Offered product upgrade to clients which increased sales and product Effective communication
development
• Mentored and trained sales representatives to ensure timely and
Time management
correct problem solving which improved client satisfaction
• Participated in multiple domestic and international events to
demonstrate the product which attracted new clients and increased Problem solving People analytics
revenue
Negotiation Empathy

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 PROFESSIONAL EXPERIENCE

Front Desk Agent
Executive Royal Hotel, Pine Bungalows
2015 - 2017 Canada
• Provided information on hotel rooms, facilities and services in the
hotel and surrounding area
• Resolved all customer complaints in a timely manner and referred
them to appropriate departments to ensure guest satisfation
• Handled cash register and checked daily record sheets, guest
accounts, receipts
• Maintained occupancy statistics to increase the number of guest
arrivals
• Coordinated room assignments and pre-arrivals (using registration
book and REZ Expert computer system)

LANGUAGES

Ukrainian English
Native Advanced

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