Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10893851/

Опыт работы

Customer support representative

с 04.2021 по 08.2025 (4 года 5 месяцев)
Hexa (hexa.com.ua), Київ (IT)

Got hired in April '21 as an intern, passed a 2-month probation period, and was employed officially in June '21 as an English desk lv1 Support rep.
Main responsibilities:

Communications with customers and employees via call, chats, messages and e-mails.

Processing customers' orders, clarifying instructions, explaining company's policy requirements, escalating issues, etc.

In April '22 was promoted to lv2 Support rep.
Main responsibilities:

Still communications with customers and employees

Assigning orders to employees.

Monitoring order completion process.

Receiving feedback from customers and employees.

Solving, investigating or escalating issues.

In June '23 promoted to Emergency Team Leader
Main responsibilities:

Assume the shift's Team Leader role 1-3 shifts a week.

As shift's TL, perform lv2 support rep. duties, supervise and manage the shift's workflow, making sure the work's done and the shift's goals are met in a timely and proper manner.

Handle, resolve, or escalate refund requests, disputes, tech issues, etc. (calls, chats, e-mails).

Advise the shift's crew in ambiguous, non-standard situations.

March '24, demoted back to to lv2: "low-effort performance"

Quit in August 2025

Data entry operator

с 06.2017 по 06.2021 (4 года)
vse.ua, Ukrainian Internet aggregator, Київ (Телекомунікації, зв'язок)

Entering merchandise characteristics and illustrations in the database

Computer Operator

с 10.2015 по 12.2016 (1 год 3 месяца)
Tino de Gotto, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Content creation
Publishing content on corporate website
Consulting on technical matters
Processing certain documents for accountants activities
Misc tasks & temporary duties

Officially register as an employee since August 2016.

Образование

Kyiv National University of Culture and Arts

Management and Business, Computer Sciences, Київ
Высшее, с 2003 по 2008 (5 лет)

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• MS PowerPoint
• Email
• Windows
• Operating systems
• Графічний дизайн
• PDF
• Inkscape
• Комунікабельність
• Zendesk
• Slack

Знание языков

• Английский — продвинутый
• Украинский — продвинутый

Дополнительная информация

Ready and willing to work evening/night shifts.

As for sales rep or similar positions, I expect a salary of at least $1000 per month.