Сервис поиска работы №1 в Украине
- Файл
Arthur
Customer service manager
Рассматривает должности:
Customer service manager, Cyber security analyst, Technical specialist, Customer support representative, Technical support specialist, Technical specialist, Фахівець з кібербезпеки
Возраст:
36 лет
Город проживания:
Ирпень
Готов работать:
Другие страны, Киев, Удаленно
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ARTHUR YERMAKOV
Technical Support Team Lead | Cybersecurity Operations Specialist Phone: [открыть контакты ](см. выше в блоке «контактная информация»)
Email: [открыть контакты ](см. выше в блоке «контактная информация»)
Location: Ukraine (Remote) | LinkedIn: [открыть контакты ](см. выше в блоке «контактная информация»)
PROFESSIONAL SUMMARY
Accomplished Technical Team Lead with over 6 years of experience in IT infrastructure
management, NOC operations, and cybersecurity. Proven track record of leading
multidisciplinary teams (8-12 specialists) to deliver 24/7 support and security monitoring. Expert
in optimizing monitoring algorithms to improve system uptime and client retention. Hands-on
experience with SIEM, EDR, XDR, and virtualization technologies in high-pressure MSSP
environments.
CORE COMPETENCIES
● Cybersecurity: Incident Response Lifecycle, Vulnerability Assessment, SIEM
(Kibana/Elastic), EDR/XDR, NMAP, Metasploit.
● Infrastructure & Networking: TCP/IP, DNS, Routing & Switching, Firewall
Configurations, Windows/Linux/MacOS Administration.
● NOC & Monitoring: Nagios, NinjaRMM, SLA/KPI Compliance, Alert Optimization.
● Data Protection: Backup & Disaster Recovery (Veeam, Commvault), Virtualization
(VMware ESX, Hyper-V).
● Leadership: Team Mentoring, SOP Development, Resource Planning, Process
Optimization.
PROFESSIONAL EXPERIENCE
CYBEROO GLOBAL | Team Lead April 2021 – Present
● Spearheaded a technical team of 12 specialists, providing L2/L3 support and security
monitoring for international B2B clients, resulting in improved service quality and 100%
SLA compliance.
● Engineered and implemented advanced monitoring algorithms in Nagios and Ninja,
which reduced incident resolution time and directly contributed to multiple high-value
contract extensions.
● Directed team training programs for tools like Veeam and Commvault, enhancing
internal qualifications and supporting the company’s expansion into new markets
(Poland, Albania, and Ukraine).
● Optimized incident response workflows by implementing automated alerting,
minimizing client downtime and boosting overall operational efficiency.
CYBEROO | Technical Department Manager August 2018 – April 2021
● Managed 24/7 infrastructure monitoring using Nagios and Ninja, resolving critical
hardware and software issues on virtual machines (VMware/Hyper-V) to maintain high
system availability.
● Administered enterprise-grade backups and system recovery protocols via Veeam
and Commvault, ensuring 100% data integrity and zero data loss during system failures.
● Executed complex troubleshooting at the Windows OS and virtualization levels,
resolving disk space, RAM, and connectivity issues for diverse client environments.
● Automated routine maintenance tasks, keeping virtual environments up-to-date and
secure against known vulnerabilities.
CERTIFICATIONS
● Commvault Certified Professional: File System Protection, Foundation, & SQL Server
Data Protection (2022).
● Commvault Technical Sales & Services Associate (2019).
● Protecting Virtualized Environments Certification.
EDUCATION
Taras Shevchenko National University of Luhansk Master’s Degree in Information
Technology (IT) | 2006 – 2011
LANGUAGES
● Ukrainian: Native
● English: Intermediate (Professional communication)
● Italian: Elementary
Technical Support Team Lead | Cybersecurity Operations Specialist Phone: [
Email: [
Location: Ukraine (Remote) | LinkedIn: [
PROFESSIONAL SUMMARY
Accomplished Technical Team Lead with over 6 years of experience in IT infrastructure
management, NOC operations, and cybersecurity. Proven track record of leading
multidisciplinary teams (8-12 specialists) to deliver 24/7 support and security monitoring. Expert
in optimizing monitoring algorithms to improve system uptime and client retention. Hands-on
experience with SIEM, EDR, XDR, and virtualization technologies in high-pressure MSSP
environments.
CORE COMPETENCIES
● Cybersecurity: Incident Response Lifecycle, Vulnerability Assessment, SIEM
(Kibana/Elastic), EDR/XDR, NMAP, Metasploit.
● Infrastructure & Networking: TCP/IP, DNS, Routing & Switching, Firewall
Configurations, Windows/Linux/MacOS Administration.
● NOC & Monitoring: Nagios, NinjaRMM, SLA/KPI Compliance, Alert Optimization.
● Data Protection: Backup & Disaster Recovery (Veeam, Commvault), Virtualization
(VMware ESX, Hyper-V).
● Leadership: Team Mentoring, SOP Development, Resource Planning, Process
Optimization.
PROFESSIONAL EXPERIENCE
CYBEROO GLOBAL | Team Lead April 2021 – Present
● Spearheaded a technical team of 12 specialists, providing L2/L3 support and security
monitoring for international B2B clients, resulting in improved service quality and 100%
SLA compliance.
● Engineered and implemented advanced monitoring algorithms in Nagios and Ninja,
which reduced incident resolution time and directly contributed to multiple high-value
contract extensions.
● Directed team training programs for tools like Veeam and Commvault, enhancing
internal qualifications and supporting the company’s expansion into new markets
(Poland, Albania, and Ukraine).
● Optimized incident response workflows by implementing automated alerting,
minimizing client downtime and boosting overall operational efficiency.
CYBEROO | Technical Department Manager August 2018 – April 2021
● Managed 24/7 infrastructure monitoring using Nagios and Ninja, resolving critical
hardware and software issues on virtual machines (VMware/Hyper-V) to maintain high
system availability.
● Administered enterprise-grade backups and system recovery protocols via Veeam
and Commvault, ensuring 100% data integrity and zero data loss during system failures.
● Executed complex troubleshooting at the Windows OS and virtualization levels,
resolving disk space, RAM, and connectivity issues for diverse client environments.
● Automated routine maintenance tasks, keeping virtual environments up-to-date and
secure against known vulnerabilities.
CERTIFICATIONS
● Commvault Certified Professional: File System Protection, Foundation, & SQL Server
Data Protection (2022).
● Commvault Technical Sales & Services Associate (2019).
● Protecting Virtualized Environments Certification.
EDUCATION
Taras Shevchenko National University of Luhansk Master’s Degree in Information
Technology (IT) | 2006 – 2011
LANGUAGES
● Ukrainian: Native
● English: Intermediate (Professional communication)
● Italian: Elementary
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